me - "Well what bothers me is that all the deals you guys offer are
for new customers only"
them - "We offer deals to our current customers for discounted
hardware updates"
me - "That would be free to new customers ..."
them - "Well of course it would be, they can't upgrade something they
don't have"
me - "But they're not paying for hardware and getting a better deal on
the monthly cost"
them - "It's only $10 or $40 savings and it's only for 6 to 18 months"
me - "Right, why can't you give me a HD DVR upgrade and knock $40 off
my bill for a year and a half?"
them - "Because you aren't a new customer"
me - "So you just agreed with what I said earlier, that the good
offers are for new customers only"
them - "Not the upgrade deals"
me - "Okay, well cable is giving me all the channels short of pay per
view, hd dvr, and a second receiver for $105"
them - "Thats not with all the fees"
me - "Theres no tax on my Dish bill?"
them - "Of course there is taxes, everything has taxes"
me - "So what other fees"
them - "If you want to upgrade to the next tier of service"
me - "I'm already at the highest tier, there is no higher tier, I'm at
the top"
them - "But if you weren't you'd have to pay"
me - "But I'm not"
them - "Did you know that cable loses 6% of its signal every time it's
split?"
me - "That's a rather broad assertion, assuming that there is one main
cable handoff"
them - "Right, like to a neighborhood"
me - "Okay, so the only thing you're telling me is that you won't give
me the same deal as cable?"
them - "We can't match their price no"
me - "But you just said you were cheaper than cable"
them - "We are, but we can't beat their one year commitment prices"
me - "I'm not in a one year commitment price"
them - "That's all comcast offers sir"
me - "That may be, but I'm getting charter"
them - "They are very similar in their pricing structures"
me - "Apparently not, since charter doesn't require a contract"
them - "You need to look at the cost for the entire year, we're over
$300 cheaper"
me - "What would it cost for me to have every channel, two tuners, and
HD-DVR?"
them - "More than 100 dollars"
me - "So if I'm going to pay cable $100 a month, that's $1200 a year,
are you saying I can save $300 a year with dish?"
them - "Yes"
me - "How is that possible you said you can't price that package for
$100 a month"
them - "Well you'd have to get a cheaper package to save sir"
me - "So how is that a fair comparison?"
them - "because we don't have hidden fees"
me - "okay, lets just go ahead and cancel my account"