Thank you for contacting the CRTC regarding the issue that has become known as "traffic shaping" of the internet. The CRTC is aware of the public debate over this issue and is monitoring its development.
The CRTC does not regulate the retail rates or quality of service provided by Internet service providers (ISPs) to their end customers. I therefore suggest you contact your ISP directly regarding your concerns if you have not already done so.
The CRTC regulates the internet access services that large telecommunication companies such as Bell, Telus and Rogers provide to independent internet service providers. Your service provider is in the best position to evaluate whether it believes its provider or a competitor is involved in inappropriate behavior, and if so, it can provide the Commission with evidence of any alleged wrongdoing and file a competitive dispute with the Commission. The CRTC cannot deal with customer complaints made on behalf of their internet service provider.
The CRTC has received a formal complaint by the Canadian Association of Internet Providers (CAIP) against Bell Canada requesting that the CRTC order Bell Canada to stop "throttling" the access services Bell Canada provides to CAIP’s members in order to provide high speed internet service to their customers. If you are interested in following the outcome of this application you may do so at the following link:
http://www.crtc.gc.ca/PartVII/eng/2008/8622/c51_200805153.htm
In addition, anti-competitive behavior complaints can be submitted by an ISP to Industry Canada's Competition Bureau, at:
Competition Bureau Industry Canada
50 Victoria Street
Gatineau, QC K1A 0C9
Tel.: 1-800-348-5358
Website: http://competitionbureau.gc.ca/epic/site/cb-bc.nsf/Intro
I trust this information is helpful.
IMPORTANT NOTE: Please do not reply to this message using the email address indicated above as we cannot receive e-mail at this address. To reply or to add to your submission, please click here and follow the prompts: http://www.crtc.gc.ca/rapidsccm/landing.asp?lang=E&caseid=386619&key=39829.5546005787
Regards,
Cheryl Grossi
Client Services
1-877-249-2782 / télécopieur/facsimile (819) 994-0218
Conseil de la radiodiffusion et des télécommunications canadiennes / Ottawa, Ontario K1A 0N2
Canadian Radio-television and Telecommunications Commission / Ottawa, Ontario K1A 0N2
Gouvernement du Canada / Government of Canada