c0demonger
Client Posted: 19/03/2008 07:24
Hi,
I have requested cancellation of qwerty.MYDOMAIN.COM and 35013.xn05.vps4less.de quite some time ago but it appears that ticket hasn't reached you. Now that I am using a better VM (qwerty) I don't need these two and would like to cancel them. I have requested cancellation before the billing cycle for both those items but at the moment it looks like I have two outstanding invoices. Presumably I would have to pay for the invoices before you terminate them, could you clarify this?
Thanks.
c0demonger
Client Posted: 19/03/2008 07:26
Also I have subscribed for the monthly payments of qwerty via paypal, but it seems the harddisk upgrade i have does not appear on that recurring amount. Could I subscribe to that upgrade as well so I wouldn't have to manually do (and delay) it every month?
Cheers.
Stefan Maurer
Staff Posted: 19/03/2008 13:10
Hello,
as I understood canceled:
- 35013.xn05.vps4less.de
- qwerty.MYDOMAIN.COM
and you want to keep:
- sparkle.MYDOMAIN.COM
is this correct?
You have right now 2 outstanding invoices. Please go ahead to pay them
I'll cancel then the qwerty.MYDOMAIN.COM VPS, as the 35013 VPS is already canceld.
Regards
Stefan
c0demonger
Client Posted: 22/03/2008 01:27
Hi Stefan,
I've put it wrongly, typical!
I would like to cancel:
- 35013.xn05.vps4less.de
- sparkle.MYDOMAIN.COM
and I want to keep:
- qwerty.MYDOMAIN.COM
I also like to keep the 5GB extra HDD package and can I also subscribe to it as a recurring payment so I don't forget it every month?
Thanks.
c0demonger
Client Posted: 22/03/2008 01:28
Also the outstanding invoices are taken care of now.
Stefan Maurer
Staff Posted: 24/03/2008 18:33
Hello,
your VPS got canceled and the other got back reactivated :)
Regards
Stefan
c0demonger
Client Posted: 24/03/2008 18:48
Noooooooo!
I said:
"I would like to cancel:
- 35013.xn05.vps4less.de
- sparkle.MYDOMAIN.COM
and I want to keep:
- qwerty.MYDOMAIN.COM"
and I see you have cancelled qwerty instead.
I hope the files are not deleted as I don't have backups of it.
c0demonger
Client Posted: 24/03/2008 19:44
ping?
c0demonger
Posted: 24/03/2008 21:31
HELLO?
THIS IS RIDICILOUS!
c0demonger
Client Posted: 24/03/2008 21:39
..in ticket #752462
I am opening this as High urgency hoping you will see it quicker as you don't seem to be responding to the other ticket!
Stefan Maurer
Staff Posted: 25/03/2008 11:29
Hello,
yes, I deleted by mistake the wrong VPS, I am very sorry for this :-(
I mixed the both sdfsdf.com hosts.
Regards
Stefan
c0demonger
Client Posted: 25/03/2008 11:31
Did you by any chance take a backup of it before you deleted it?
Because if you haven't that means all my files are gone!!!
c0demonger
Client Posted: 25/03/2008 15:09
I DON'T THINK YOU APPRECIATE THE URGENCY OF THIS BUT MY SERVER IS DOWN AND MY FILES ARE LOST!!!
COULD YOU AT LEAST SHOW THE COURTESY OF TELLING ME WHAT IS GOING ON??
THANKS!
c0demonger
Client Posted: 25/03/2008 15:21
do i have open a high priority ticket everytime you stop responding?
Stefan Maurer
Staff Posted: 25/03/2008 16:38
Hello ,
I understand this situation very well. I am sorry to tell you, but
there are no backup files existing. As the complete account got
deleted while canceling. This is an automated process.
Regards
Stefan
c0demonger
Client Posted: 25/03/2008 16:55
Well in that case cancel the other VPS and the addons I have ordered and refund me for the remaining period.
This is unbelievably unprofessional and you should seriously LEARN TO FUCKING READ before you delete someone's files and cause them hassle!!!
c0demonger
Client Posted: 25/03/2008 16:56
Perhaps you would like to comment about it on: http://www.webhostingtalk.com/showthread.php?p=5026577