Hello Phaded,
You have been assigned a trainer to help you throughout your trial phase. Your trainer's account name is phlith. You can find him/her in the #training channel. If you cannot contact your trainer within the next few days, it is your responsibility to notify Syn, the training manager. Also remember that your trial begins on 2008-03-16; You will not have access in #Support or access to HelpServ until that date. Do not begin working in #support until you have spoken to your trainer.
Once again, congratulations, and welcome to the GameSurge Support Team.
Regards,
syn