Job Details
AV Operations Engineer
Ref OPS4043
Location Toronto
Division .Operations
Job Description
To work within the Anti-Virus Operations Team to monitor suspicious traffic patterns and update MessageLabs technologies.
Requirements
Essentials
* Educated to Degree level or equivalent in a computing related subject
* Experience in an IT role with programming experience
* Experience of NT and / or Linux administration
* Proven ability to work under pressure, within tight deadlines and against changing priorities in an extremely competitive AV environment
* A naturally inquisitive nature and ability to work overtime during virus outbreaks
* An aptitude for absorbing and adopting new technology rapidly
Desirables
* Knowledge of IIS, ASP, HTTP, HTML, XML web technologies
* Knowledge of creating and managing RPMs
* Working knowledge of internet protocols such as TCP/IP, SMTP and POP
* Knowledge of email systems, particularly MIME and RC2822
* Experience of SQL in particular Microsoft SQL Server
* Knowledge of anti-virus techniques and/or PE file format
* One years' experience in one or more of the following programming languages: C, C++, Perl, VB, VBScript, Javascript
* Working knowledge of writing software on one or more of the following operating systems: Windows NT, Linux or Unix
Responsibilities
* Ensuring that client tickets & inter-departmental requests are completed within SLAs
* Assisting other team members during virus outbreaks
* Adhering to procedures and suggesting improvements to the technical lead
* Maintenance of the Anti Virus lab. Define, document and continually improve procedures for the Lab:
Install machines
Create simulation of internet
Maintain security
Devise process improvements
* Maintenance of the virus repository
* Performing general "maintenance", e.g. maintaining Threat List, analysing virus behaviour monitoring & acting upon suspicious traffic, analysing file formats and updating Skeptic with new format rules, sending false positives/negatives to vendors
* Alerting internal departments to any new viruses as per Virus Outbreak Procedure, ensuring that all key technical and operational staff are fully briefed and the Company Website updated