<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><title>Untitled</title></head><body><p><b>Crucial live chat conversation on 3/5/2008</b></p>danZenie: yes<br /> danZenie: I want to know why my order has been delayed 93031-666056<br /> <font color="blue">Alison : One moment, please, while I review your inquiry.</font><br /> <font color="blue">Alison : I am sorry but I show that your order never went through due to a credit card issue.</font><br /> danZenie: WHAT!!! <br />danZenie: that cant be right!<br /> danZenie: I got an email saying the oder is complete<br /> <font color="blue">Alison : I am sorry. It is usually just a matter of mis typing the numbers. </font><br />danZenie: i didnt type the numbers <br />danZenie: i copied and pasted <br /><font color="blue">Alison : I am sorry, then you might want to contact your bank. I am not able to see the exact reason why it failed.</font><br /> danZenie: WHAT ARE YOU TALKING ABOUT!<br /> danZenie: I HAVE AN EMAIL FROM CRUCIL SAYING THE ORDER WAS COMPLETED<br /> <font color="blue">Alison : The order was cancelled due to a declined credit card.</font><br /> danZenie: DO YOU WANT ME TO FORWARD THAT EMAIL TO YOU<br />danZenie: LISTEN ALISON <br /><font color="blue">Alison : Does it just list a web order number or does it list a tracking number?</font><br /> danZenie: I HAVE A TRACKING NUMBER<br /> <font color="blue">Alison : May I have it please?</font><br /> danZenie: 1Z E2E 863 13 3446 136 9 <br /><font color="blue">Alison : Thank you. One moment. </font><br /><font color="blue">Alison : Yes, I was able to find you order. I am not sure why it has not been delivered yet. I will contact UPS and put a tracer on it.</font><br /> danZenie: You are aware that I paid for the "Next day air saver" service<br /> <font color="blue">Alison : Yes I do see that. I can set up a freight memo to issue that back to you.</font><br /> danZenie: It would only be right <br /><font color="blue">Alison : I will do that today. After I file the tracer we have to give UPS time to find the package so this usually takes a couple of days.</font><br /> danZenie: YOU GOTTA BE KIDDING ME!! <br /><font color="blue">Alison : No I am sorry.</font><br /> danZenie: I NEED THAT PACKAGE LIKE YESTERDAY<br /> danZenie: THIS IS REALLY UNACCEPTABLE <br />danZenie: THERE MUST BE A BETTER WAY <br />danZenie: I DONT HAVE A COUPLE OF DAYS <br /><font color="blue">Alison : I am sorry. Let me see what I can do.</font><br /> danZenie: PLEASE DO <br /><font color="blue">Alison : It is too late to ship out anything else today. I show that UPS has your status as being out for delivery today. What I can do is still refund you your freight charges and wait to see if you get the package later today. If you do not I will send out a replacement tomorrow by overnight so it should be there Friday.</font><br /> danZenie: This is amazing <br />danZenie: it really is <br /><font color="blue">Alison : What is?</font><br /> danZenie: THIS WHOLE SITUATION <br />danZenie: ITS JUST NOT RIGHT <br /><font color="blue">Alison : I am sorry. We shipped it out for you on the 28th.</font><br /> <font color="blue">Alison : Sometimes things do get lost in the mail. </font><br /><font color="blue">Alison : I am trying to get the situation fixed for you. </font><br />danZenie: How much time will you give UPS?<br /> <font color="blue">Alison : I will e-mail them today however if you do not get your package tonight I will send out a replacement tomorrow.</font><br /> danZenie: Something tells me this package wont be delivered tonight<br /> danZenie: Will you send me a status update first thing in the morning or should i return here?<br /> <font color="blue">Alison : I will check on the status of the package tomorrow morning at which time you will either have your package or I will set up a replacement. You will then receive a confirmation e-mail with your new tracking number when it is assigned one.</font><br /> <font color="blue">Alison : In the meantime I will issue you a freight credit back to the credit card used in the order. </font><br />danZenie: Thank you <br /><font color="blue">Alison : You're welcome. If there is nothing further I can assist you with, I’d like to thank you for visiting Crucial.com. Have a great day.</font><br /> danZenie: I will have my fingers crossed<br /> <font color="blue">Alison : Me too.</font><br /> Your session has ended. You may now close this window.</p> <p><b>Crucial follow up live chat conversation on 3/6/2008. </b></p><p>danZenie: Hi Jen<br />danZenie: I had a long conversation with Allison yesterday about my order 93031-666056<br />danZenie: apparently UPS lost it<br /><font color="blue">Jen : Ok.</font><br />danZenie: and she promised she was going to ship another item today if it wasn't delivered by yesterday<br /><font color="blue">Jen : One moment, please, while I review your inquiry.</font><br />danZenie: and guess what, it wasn't delivered yesterday<br />danZenie: here is the tracking link http://wwwapps.ups.com/etracking/tracking.cgi?submit=Track&InquiryNumber1=1ZE2E8631334461369&InquiryNumber2=&InquiryNumber3=&InquiryNumber4=&InquiryNumber5=&TypeOfInquiryNumber=T%3E<br /><font color="blue">Jen : Ok, it looks like Alison will be checking on this. She will trace the package when she gets in today.</font><br />danZenie: what are you saying?<br />danZenie: What if Alison doesn't get in today?<br />danZenie: surely there is a log of our conversation<br /><font color="blue">Jen : Yes, I did read that.</font><br /><font color="blue">Jen : Let me look at the link.</font><br /><font color="blue">Jen : I would file a tracer on this package and see what the status is.</font><br /><font color="blue">Jen : We can do that without Alison.</font><br />danZenie: I donut want a tracer, I want you to resend the item<br />danZenie: We don't need Alison to do business with crucial.com<br />danZenie: Again, if something happens to Alison it is still business as usual<br />danZenie: Waiting for Alison to get in is simply wasting more time<br /><font color="blue">Currently experiencing network delays, one moment please....<br />Network connection re-established.<br /></font><font color="blue">Jen : We can do that without Alison. We must file a tracer. We have to allow 8 business days for the courier to research the lost package.</font><br />danZenie: ARE YOU KIDDING ME!!!!<br />danZenie: I DONUT HAVE 8 DAYS<br /><font color="blue">Jen : No, it seems that this package isn't getting to you. That means they have lost the package.</font><br />danZenie: I NEEDED THIS PACKAGE FOR TUESDAY THE LATEST<br /><font color="blue">Jen : We usually allow them some time to research and then send another order out at a no charge.</font><br />danZenie: YOU'RE NOT UNDERSTANDING<br />danZenie: I SHOULD NOT SUFFER BECAUSE OF YOU'RE COMPANY'S DEALING WITH UPS<br /><font color="blue">Jen : I do understand that you need the package.</font><br />danZenie: YES I DO!<br /><font color="blue">Jen : I will check into sending this sooner, but we must allow contact back from UPS and a tracer filed.</font><br />danZenie: NO NO NO NO NO!!!!<br /><font color="blue">Jen : Sir, you yelling isn't solving anything.</font><br />danZenie: YOU EITHER FIND A WAY TO REFUNDING MY MONEY, OR YOU SEND ANOTHER PACKAGE TODAY<br /><font color="blue">Jen : If you continue to yell at me, I will be forced to disconnect.</font><br />danZenie: can you hear me?<br /><font color="blue">Jen : I am happy to assist you and talk with my supervisor, but you will need to at least let me do that.</font><br /><font color="blue">Jen : Crucial adheres to a courteous, professional code of conduct and asks that our customers do the same during interactions with our team members. If you are currently unable to communicate in this manner, we must terminate this chat session and move on to assist the next customer. Thank you for your cooperation.</font><br />danZenie: I am willing to talk to your supervisor, this is your first time presenting this option<br /><font color="blue">Jen : Well, this should have been conveyed yesterday. But, as I said I will talk with him about this. We do make exceptions and I can see what I can do.</font><br />danZenie: I don't see where I have not adhered to your code of conduct. But please, let us not waste time. Lets take this to your supervisor<br /><font color="blue">Jen : My supervisor isn't here until 8:00 AM.</font><br />danZenie: wow<br /><font color="blue">Jen : I can enter a refund right now, but it will be a little later as I am on this chat session now. I can do it soon though.</font><br />danZenie: this is unbelievable<br />danZenie: so you are currently working unsupervised?<br />danZenie: Yes, I think a refund is the only way to solve this problem<br /><font color="blue">Jen : Well, sir I am capable of working unsupervised.</font><br /><font color="blue">Jen : I will enter your refund today.</font><br /><font color="blue">Jen : Is there anything else I can help you with?</font><br />danZenie: I would appreciate an email as soon as it is processed<br /><font color="blue">Jen : I certainly will, sir.</font><br />danZenie: I would also appreciate if this could be done ASAP<br />danZenie: I will take my business to Kingston<br /><font color="blue">Jen : I am sorry to hear that. I would love to assist you, but need a little time to do so.</font><br />danZenie: I'm very sorry also. At this point I just want my money back<br /><font color="blue">Jen : Ok, well I will do it on my break as I am chatting with three others. Again I am sorry that the courier lost your order.</font><br /><font color="blue">Jen : I just printed this chat.</font><br /><font color="blue">Jen : I will also forward the conversation to my supervisor.</font><br /><font color="blue">Jen : If there is nothing further I can assist you with, I’d like to thank you for visiting Crucial.com. Have a great day.</font><br />danZenie: I will once I get your email about my refund<br /><font color="blue">Jen : Yes, sir.</font><br /><font color="blue">Jen : That will be at 9:30 AM MT.</font><br /></p></body></html>