danZenie: yes
danZenie: I want to know why my order has been delayed 93031-666056
Alison : One moment, please, while I review your inquiry.
Alison : I am sorry but I show that your order never went through due to a credit card issue.
danZenie: WHAT!!!
danZenie: that cant be right!
danZenie: I got an email saying the oder is complete
Alison : I am sorry. It is usually just a matter of mis typing the numbers.
danZenie: i didnt type the numbers
danZenie: i copied and pasted
Alison : I am sorry, then you might want to contact your bank. I am not able to see the exact reason why it failed.
danZenie: WHAT ARE YOU TALKING ABOUT!
danZenie: I HAVE AN EMAIL FROM CRUCIL SAYING THE ORDER WAS COMPLETED
Alison : The order was cancelled due to a declined credit card.
danZenie: DO YOU WANT ME TO FORWARD THAT EMAIL TO YOU
danZenie: LISTEN ALISON
Alison : Does it just list a web order number or does it list a tracking number?
danZenie: I HAVE A TRACKING NUMBER
Alison : May I have it please?
danZenie: 1Z E2E 863 13 3446 136 9
Alison : Thank you. One moment.
Alison : Yes, I was able to find you order. I am not sure why it has not been delivered yet. I will contact UPS and put a tracer on it.
danZenie: You are aware that I paid for the "Next day air saver" service
Alison : Yes I do see that. I can set up a freight memo to issue that back to you.
danZenie: It would only be right
Alison : I will do that today. After I file the tracer we have to give UPS time to find the package so this usually takes a couple of days.
danZenie: YOU GOTTA BE KIDDING ME!!
Alison : No I am sorry.
danZenie: I NEED THAT PACKAGE LIKE YESTERDAY
danZenie: THIS IS REALLY UNACCEPTABLE
danZenie: THERE MUST BE A BETTER WAY
danZenie: I DONT HAVE A COUPLE OF DAYS
Alison : I am sorry. Let me see what I can do.
danZenie: PLEASE DO
Alison : Vic, it is too late to ship out anything else today. I show that UPS has your status as being out for delivery today. What I can do is still refund you your freight charges and wait to see if you get the package later today. If you do not I will send out a replacement tomorrow by overnight so it should be there Friday.
danZenie: This is amazing
danZenie: it really is
Alison : What is?
danZenie: THIS WHOLE SITUATION
danZenie: ITS JUST NOT RIGHT
Alison : I am sorry. We shipped it out for you on the 28th.
Alison : Sometimes things do get lost in the mail.
Alison : I am trying to get the situation fixed for you.
danZenie: How much time will you give UPS?
Alison : I will e-mail them today however if you do not get your package tonight I will send out a replacement tomorrow.
danZenie: Something tells me this package wont be delivered tonight
danZenie: Will you send me a status update first thing in the morning or should i return here?
Alison : I will check on the status of the package tomorrow morning at which time you will either have your package or I will set up a replacement. You will then receive a confirmation e-mail with your new tracking number when it is assigned one.
Alison : In the meantime I will issue you a freight credit back to the credit card used in the order.
danZenie: Thank you
Alison : You're welcome. If there is nothing further I can assist you with, I’d like to thank you for visiting Crucial.com. Have a great day.
danZenie: I will have my fingers crossed
Alison : Me too.
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