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JasonM: Hello, thank you for choosing Road Runner Internet Technical Chat. My name is Jason M. How may I assist you?
Chaim: Hello. RE: RQST00054264723
Chaim: Speeds still slow.
Chaim: latest tests from Wisconsin Road Runner server at
Chaim: http://chaim.pastebin.ca/915235
JasonM: I will help you with the slow browsing issue.
JasonM: Before we begin, I would like to bring up your account. May I have the following four pieces of information from you please?
1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx)
2. The account holder's Full Name (First and Last)
3. Please tell us your name.
4. May I have your preferred e-mail address please?
Chaim: see RQST00054264723
JasonM: Chaim, we are facing some technical issue in your area.
JasonM: This issue has been reported and our Technical Expertise team is in the process of fixing it. We apologize for any inconvenience and assure you that we are working diligently towards a resolution.
Chaim: thanks Jason
Chaim: that is what I wanted to hear
Chaim: thank you for resolving this issue
Chaim: I will contact you in 5 business days if my speeds don't improve
Chaim: pls email me chat log
Chaim: have a nice weekend
JasonM: Sure.
JasonM: Do you have any other issue I can help you with?
Chaim: no, thank you for asking.
JasonM: For further assistance please logon to our website help.rr.com and check for online FAQs.
JasonM: I would appreciate if you could provide us with your valuable feedback on support experience after the end of this chat session. It will help us to serve you better. Please submit your comments at http://surveys.rr.com/chat/
JasonM: Thank you for choosing Time Warner Cable. We appreciate your valuable time. Have a nice day!