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Chat InformationYou are now chatting with Michael A.
You: Hello Michael A
Michael A: Hello, please let me know how can I help you?
You: I want to downgrade my account
You: to a lower plan
Michael A: Sure, I will assist you.
Michael A: You will be charged $9.99 for the downgrading the bill plan to $14.99 plan.
You: wow, you're going to penalize me because i wish to save money?
Michael A: I sincerely apologize for the inconvenience caused to you.
You: don't apologize, waive the charge
Michael A: I will waive of the charges for you as you being very loyal customer.
You: sounds good to me
Michael A: Shall I go ahead and change the bill plan to $14.99.
You: yes sir
Michael A: I have change the bill plan to $14.99.
Michael A: The activation fee charges will be waive off.
You: Thank you very much Michael
Michael A: It will reflect on the account with in 24 hours.
Michael A: You are welcome. I thank you for your patience and understanding.
You: You've done your good deed for today
Michael A: Have I answered all your queries?
You: Yes sir