Mine

<HardDisk> Sorry to bother you, but it has come to my attention you have a complaint about one of our RH employees on IRC who goes by the nick znx.
<Darn> yes
<Darn> he gives your product a bad name
<Darn> and he is a racist
<HardDisk> I apologize and will take care of this personally.
<HardDisk> I hope that it has not been an inconvenience to you.
<HardDisk> and I would like to offer you a free coffee mug complimentary of RH
<Darn> thanks for looking into it
<Darn> don't waste the money shipping a mug, I don't drink coffee
<HardDisk> You can use the mug to drink tea or any other beverage of your choice.
<HardDisk> Off the record I have to say that he is an impeccable employee and is one of our top level administrators, he has also never had complaints about anyone before.  Therefore I advise you to keep to yourself.