(11:19:34 AM) heanseng: what is the prob?
(11:28:08 AM) heanseng: hi
(11:28:11 AM) heanseng: if you wish to go.
(11:28:18 AM) heanseng: pls give us formal notice
(11:28:28 AM) heanseng: one month notice
(11:29:54 AM) da_skema: how formal u want?
(11:30:03 AM) heanseng: drop us a mail
(11:30:16 AM) heanseng: better if can hv reasons
(11:30:29 AM) heanseng: and so tht we can improve our service
(11:31:29 AM) da_skema: so would it make much diff with the notification via ym?
(11:31:59 AM) heanseng: we want to keep track ..
(11:32:21 AM) heanseng: and submit file the request for audit purposes
(11:32:35 AM) da_skema: i'll try
(11:32:44 AM) da_skema: not gonna promise anything
(11:32:59 AM) heanseng: just drop us email..
(11:33:26 AM) heanseng: otherwise difficult for us to report to auditor later on..
(11:34:06 AM) heanseng: in the email let us know the date of moving out.
(11:34:22 AM) heanseng: we will prepare a form for you to sign during moving out server time
(11:35:42 AM) da_skema: u can address this matter to wong,as i only the messenger
(11:35:52 AM) heanseng: we called wong.
(11:36:02 AM) heanseng: and he ask us to inform you
(11:36:04 AM) da_skema: if u wish to have any email,please address this matter to wong
(11:36:22 AM) heanseng: may be you shall liase with him
(11:36:40 AM) da_skema: if that the case i wont sent u any mail
(11:36:47 AM) da_skema: just enough via ym
(11:36:48 AM) heanseng: wong said ask you decide
(11:36:52 AM) da_skema: thanks and bye
(11:44:22 AM) da_skema: last but not least.please prepare the needful as we going out at end of febuary
(11:45:37 AM) heanseng: sorry. we only accept formal notice .. not ym
(11:46:17 AM) heanseng: anyway.. i will not incharge of hosting busines in this company next month onward
(11:46:35 AM) da_skema: hey man let me ask u something how many time you disconnect our cable due to what ever reason u had b4?
(11:46:52 AM) heanseng: i will in charge of new busness of the company after CNY
(11:47:08 AM) da_skema: did u informed us via email?mobile? or what ever method u can come up with?
(11:47:12 AM) heanseng: we had only diconnect you once .
(11:47:18 AM) da_skema: not once man
(11:47:22 AM) da_skema: more that twice
(11:47:23 AM) heanseng: due to no payment of 3 months
(11:47:39 AM) heanseng: we had ym you but no reply
(11:48:13 AM) heanseng: we had email to your ym account but no reply also
(11:48:29 AM) da_skema: ym ? i see so why ym? do u consider ym as formal way to contact me?
(11:48:43 AM) heanseng: no we had email to your ym account also.
(11:49:02 AM) da_skema: i did not received any mail from u
(11:49:18 AM) heanseng: or may be you tell me ... what should we do in this case?
(11:50:05 AM) heanseng: our relationship with customer is always in both site
(11:50:25 AM) heanseng: we just have marginal profit over the colo..
(11:50:47 AM) heanseng: and we really cannot affort to hv any delay of payment.
(11:51:06 AM) heanseng: you can compare price outside.. honestly speaking..
(11:51:07 AM) da_skema: i dont know,but since u r the one who insist on "formal" so here i am asking u what is the "formal" way to inform ur customer before discontinue the service?
(11:51:31 AM) heanseng: we give you best price... no cap on your bandwidth..
(11:51:38 AM) heanseng: 2U hosting..
(11:51:53 AM) heanseng: we hope you can grow also
(11:52:04 AM) heanseng: and we are ready to help you up further..
(11:52:22 AM) heanseng: but sometime you should know.. this relationship is both site..
(11:52:29 AM) heanseng: the compay is not only me..
(11:52:44 AM) da_skema: please answer my question
(11:52:58 AM) heanseng: we need you to drop a mail only..
(11:53:01 AM) da_skema: 11:51:07 AM) da_skema: i dont know,but since u r the one who insist on "formal" so here i am asking u what is the "formal" way to inform ur customer before discontinue the service?
(11:53:04 AM) heanseng: on the termination date.
(11:53:11 AM) heanseng: we had send you the mail.
(11:53:15 AM) heanseng: but lost your contact
(11:53:22 AM) da_skema: there u go m8
(11:53:32 AM) da_skema: email is not everything
(11:53:35 AM) heanseng: and until now you do not wisth to give us your contactable email address
(11:53:39 AM) da_skema: u should've call one of us
(11:53:48 AM) heanseng: lost your contact ..
(11:53:54 AM) heanseng: told you already.
(11:54:13 AM) da_skema: and talk to us directly instead of telling my friends
(11:54:26 AM) heanseng: i ask your friend on your contact
(11:54:32 AM) heanseng: but he don wnat to give
(11:54:38 AM) heanseng: just said tell yo uonly
(11:55:00 AM) da_skema: let me ask u something,is my friend who paying the cost to be the boss?
(11:55:18 AM) heanseng: yes
(11:55:37 AM) heanseng: our customer is our boss
(11:55:49 AM) da_skema: is it the who u chat with?
(11:56:28 AM) heanseng: yes
(11:56:58 AM) da_skema: r u trying to pull my legs here?
(11:57:33 AM) heanseng: no.. why u feel that..
(11:57:40 AM) da_skema: i dont think any of my cyber friend ever made any payment to u
(11:58:07 AM) heanseng: your cyber friend?
(11:58:10 AM) da_skema: yes
(11:58:16 AM) heanseng: how i know your cyber friend?
(11:59:18 AM) da_skema: hey man.the day u unplug the cable,one of my friend chat with u
(11:59:37 AM) da_skema: he was asking u about the current state of that server
(12:00:03 PM) heanseng: ok..
(12:00:23 PM) heanseng: he said he is your administrator .
(12:00:39 PM) da_skema: email address
(11:53:39 AM) da_skema: u should've call one of us
(11:53:48 AM) heanseng: lost your contact ..
(11:53:54 AM) heanseng: told you already.
(11:54:13 AM) da_skema: and talk to us directly instead of telling my friends
(12:00:41 PM) heanseng: i ask him to give me the contact ... or yours..
(12:00:51 PM) heanseng: he dont want to give .
(12:01:15 PM) da_skema: man next time dont this to ur other customer
(12:01:33 PM) da_skema: if u have problem with A u only talk to A not to B
(12:02:02 PM) heanseng: really sorry, if make you embarased ..
(12:02:09 PM) heanseng: i not think of that
(12:03:17 PM) da_skema: this is not about dignity but this is about "formality" that u been trying to impress here
(12:03:51 PM) da_skema: u r the one who lost the number of us
(12:04:16 PM) heanseng: i really hv no way to get you all back ..
(12:04:42 PM) heanseng: that why i had to say sorry about tht.. on that day itself also..
(12:05:19 PM) heanseng: it is now whether you can forgive this or not only.
(12:06:46 PM) da_skema: i understand u had no other way to contact us but obviously by telling others about our problem is definitely wrong
(12:08:01 PM) heanseng: i also told your friend we lost your contact and cant call you all u right..
(12:08:38 PM) da_skema: if u call us ,we cudda bank in the money straight away with no question ask
(12:09:17 PM) heanseng: sorry.. this is lesson to us to keep back up copy of customr contact
(12:09:40 PM) da_skema: ok asking number is alrite by me,but how about telling the rest of the problem to my friend/
(12:11:25 PM) heanseng: reasons telling your friend, actuall i tot is your chinese friend staff.. coz he said he is yours system administrator
(12:12:17 PM) heanseng: so i thinking of informing them is payment issue, due to we unable to contact yours back .. and so let your to contact us back ..
(12:12:38 PM) heanseng: and he told me nvm... let he try to call you.
(12:12:48 PM) heanseng: i told him
(12:12:57 PM) da_skema: (12:11:25 PM) heanseng: reasons telling your friend, actuall i tot is your chinese friend staff.. coz he said he is yours system administrator <++++ that was your tought
(12:12:58 PM) heanseng: not sure you all still running the site or not
(12:13:20 PM) da_skema: ok man
(12:13:38 PM) da_skema: i think this discussion not gonna lead us any good
(12:14:09 PM) da_skema: so end of feb we'll be moving out. period
(12:14:14 PM) da_skema: thanks and bye
(12:14:30 PM) heanseng: we still insist drop us email
(12:14:38 PM) heanseng: the company is not run by me only
(12:14:57 PM) da_skema: hey man do u really want to do this?
(12:15:20 PM) heanseng: so difficult to do this?
(12:15:28 PM) da_skema: because i still got the chat session between u and my cyber friend
(12:15:35 PM) da_skema: everything logged
(12:15:45 PM) heanseng: dosnt matter.
(12:15:53 PM) heanseng: i tell you the truth thing
(12:16:09 PM) heanseng: i didnt lie to him or you . too.
(12:16:19 PM) da_skema: so some how u owe us an apology
(12:16:34 PM) heanseng: because we lost your contact and diconnet you..
(12:16:48 PM) heanseng: we appology is becuse we losting our customer contact ..
(12:16:53 PM) heanseng: losing customer contact
(12:17:06 PM) heanseng: and
(12:17:15 PM) heanseng: unable to inform them..
(12:17:51 PM) da_skema: i want the apology in formal
(12:17:59 PM) da_skema: then i will send the email
(12:18:12 PM) heanseng: no worry. i can send you the mail ..
(12:18:39 PM) heanseng: give me your contactable email address
(12:19:01 PM) heanseng: we will always responsible on thing that we did wrong.
(12:19:10 PM) da_skema: fat_g3ek<at-remove>yahoodotcom
(12:19:31 PM) da_skema: contact number u can stick with wong's contact number
(12:19:42 PM) heanseng: ok
(12:19:54 PM) da_skema: till then see u m8
(12:20:12 PM) heanseng: what is m8 ?
(12:20:20 PM) da_skema: mate
(12:20:35 PM) da_skema: is a common way to address friend in uk
(12:21:10 PM) heanseng: ok.