Dear Customer,
We just wanted to update you and let you know that we do have everything stabilized on our W10 server which had a file system corruption early this morning. We are in the process of investigating the old server as to why it failed us and take all necessary steps to prevent this in the near future.
I personally apologize for everyone who suffered in this server outage this morning; this affected a great deal of people and can only thank you for how accepting each and every one of you was on this situation. Myself and two others have not slept in almost 35 hours as we have been focusing on this, so we will be taking a rest. Our technical support department is standing by ready to assist you in any matter which you may have. However, we do think all issues are worked out now with email and SSLs.
I just wanted to personally update each and every one of you to find out if everything was working okay now.
If you have any issues, please do not reply to this email, please go and submit a new ticket to our technical support department.
Please let me know if you have any questions or concerns.
Thanks!
Rodney Giles
President/CEO
eleven2.com: the managed hosting provider