VMware seeks an experienced and hands-on Enterprise Technical Support Engineer with a passion for technology and team work to join our expanding group of highly skilled world-class technical support engineers. This position represents an opportunity to join the fastest growing software company in the world! Called “one of the most attractive early-stage software assets in the technology industry today” by JP Morgan, VMware is the global leader in virtual infrastructure software with ground-breaking new products that have won numerous industry awards. VMware solutions are deployed at over 20,000 companies with over 3 million users.
About the Global Support Services Team
The VMware Global Support Services Team supports over 6,000 companies running VMware servers in over 100 different countries. We provide time-zone optimized coverage throughout 5 support centers globally. We support the entire suite of VMware products for global customers and partners and participate in developing new products and new versions of current products as well as participation in product delivery strategy, active involvement in documentation, discussion forums with customers, and publishing expert documents. With a commitment to excellence and customer advocacy that pervades the organization; our environment fosters intellectual stimulation through exchanges with internal and external customers. We are the “best of the best” supporting business-critical applications in a virtual infrastructure.
What’s in it for you?
o VMware brings together a phenomenal group of people. This includes a world-class development organization with unparalleled expertise in the system software space.
o The entire VMware team has created a unique business environment -- one of energy, creativity, and collaboration.
o The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.
Job Description
As our enterprise technical support engineer, you will provide technical support to customers who are working to implement VMware ESX Server and related products.
Responsibilities
o Respond to customer inquiries, primarily by telephone and e-mail
o Resolve customer technical issues through diligent research, reproduction, and troubleshooting
o Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
o Document all technical inquiries, develop and review content for knowledgebase
o Help test alpha and beta products
Requirements
o Experience in providing Linux/UNIX and Windows technical support to customers.
o Excellent interpersonal skills
o Strong in spoken and written English
o Strong Linux or UNIX administration skills
 Familiarity with the installation and configuration of Linux or UNIX operating systems
 Setup and operation of TCP/IP networking on Linux or UNIX systems
o Good practical working ability with UNIX utilities, including editors and command shells
o Minimum of 2-3 years experience in software and hardware
o B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
o Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
Highly Preferred Skills
o Experience with VMware Workstation and / or GSX Server
o UNIX kernel diagnostics/debugging
o Experience in administration of SAN environments
o Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
o Ability to program and debug Perl administration scripts
o Experience in working with development organizations in a new product introductions role
o Experience with operation and administration of Windows NT or Windows 2000 systems
o Experience in administration of complex SAN environment
o Familiarity with HTML authoring and operation of UNIX-based Web servers
OR
This position represents an opportunity to join the fastest growing software company in the world! Called “one of the most attractive early-stage software assets in the technology industry today” by JP Morgan, VMware is the global leader in virtual infrastructure software with ground-breaking new products that have won numerous industry awards. VMware solutions are deployed at over 20,000 companies with over 3 million users.
About the Global Support Services Team
The VMware Global Support Services Team supports over 20,000 companies running VMware servers in over 100 different countries. We provide time-zone optimized coverage throughout 5 support centers globally. We support the entire suite of VMware products for global customers and partners and participate in developing new products and new versions of current products as well as participation in product delivery strategy, active involvement in documentation, discussion forums with customers, and publishing expert documents. With a commitment to excellence and customer advocacy that pervades the organization; our environment fosters intellectual stimulation through exchanges with internal and external customers. We are the “best of the best” supporting business-critical applications in a virtual infrastructure.
What’s in it for you?
• VMware brings together a phenomenal group of people. This includes a world-class development organization with unparalleled expertise in the system software space.
• The entire VMware team has created a unique business environment -- one of energy, creativity, and collaboration.
• The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.
We are guided in our efforts by a strong set of corporate values:
• Excellence and innovation.
• Straightforwardness and open communications.
• A sense of fun and an appreciation of a balanced life.
• Delivery on our promises to our partners, our customers, and ourselves.
• A passion for what we do and the value we deliver.
Job Description
As our Enterprise Technical Support Engineer working within the Storage Group, you will provide technical support to customers who are working to implement VMware ESX Server and solve other Storage related issues..
Responsibilities
• Respond to customer inquiries, primarily by telephone and e-mail
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document all technical inquiries, develop and review content for knowledgebase
• Help test alpha and beta products
Requirements:
• Experience with File System Architecture (FAT, EXT2/3, UFS)
• Excellent knowledge of Operating Systems including (Windows 2000, 2003, XP / Linux, Unix Solaris or FreeBSD, Novell Netware)
• Good understanding of Server PC Architecture.
• Good working knowledge of Networking.
• Experience working within an Enterprise IT Support environment.
• Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
• Excellent understanding of Network Attached Storage (NAS)
o Good working knowledge of NAS protocols (CIFS, SMB, NFS)
• Understanding of Storage Hardware Architecture (Partitioning / RAID)
• Experience configuring SAN Storage Arrays.
• Experience with Microsoft Cluster Services (MSCS)
• Working knowledge of backup software (EMC Networker, Veritas Net Backup, Tivoli Storage Manager, Backup Exec)
• Working knowledge of backup hardware:
o Tape and Disk
• Excellent interpersonal skills
• Strong in spoken and written English
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Highly Preferred Skills:
• Working experience with VMware ESX Server or other VMware products
• Experience with VCB (VMware Consolidated Backup)
• Experience with Veritas Cluster or EMC AutoStart
• Knowledge of remote storage mirroring (EMC MirrorView or SRDF)
• Experience with data recovery
OR
This position represents an opportunity to join the fastest growing software company in the world! Called “one of the most attractive early-stage software assets in the technology industry today” by JP Morgan, VMware is the global leader in virtual infrastructure software with ground-breaking new products that have won numerous industry awards. VMware solutions are deployed at over 20,000 companies with over 3 million users.
About the Global Support Services Team
The VMware Global Support Services Team supports over 20,000 companies running VMware servers in over 100 different countries. We provide time-zone optimized coverage throughout 5 support centers globally. We support the entire suite of VMware products for global customers and partners and participate in developing new products and new versions of current products as well as participation in product delivery strategy, active involvement in documentation, discussion forums with customers, and publishing expert documents. With a commitment to excellence and customer advocacy that pervades the organization; our environment fosters intellectual stimulation through exchanges with internal and external customers. We are the “best of the best” supporting business-critical applications in a virtual infrastructure.
What’s in it for you?
• VMware brings together a phenomenal group of people. This includes a world-class development organization with unparalleled expertise in the system software space.
• The entire VMware team has created a unique business environment -- one of energy, creativity, and collaboration.
• The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.
We are guided in our efforts by a strong set of corporate values:
• Excellence and innovation.
• Straightforwardness and open communications.
• A sense of fun and an appreciation of a balanced life.
• Delivery on our promises to our partners, our customers, and ourselves.
• A passion for what we do and the value we deliver.
Job Description
As our Enterprise Technical Support Engineer working within the Systems Management Group, you will provide technical support to customers who are working to implement VMware ESX Server and solve other System Management related issues.
Responsibilities
• Respond to customer inquiries, primarily by telephone and e-mail
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document all technical inquiries, develop and review content for knowledgebase
• Help test alpha and beta products
Requirements:
• Experience troubleshooting in Windows (MCSE/MCP)
• Experience with Server Management Software (HP Insight Manager, IBM Director, Dell Open Manage)
• Experience in Linux or Unix
• Experience in LAN/WAN environments
• Experience with kernel (Linux) or registry (Windows) configuration and debugging.
• Excellent interpersonal skills
• Strong in spoken and written English
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
Highly Preferred Skills:
• Experience with ESX Server and/or Virtual Center
• Experience with SQL query language
• Experience with SQL Server or Oracle dB (DBA)
• Experience with Remote Access Trouble-shooting
o WebEx or ILO cards
• SAN Knowledge
o To identify problems not to troubleshoot
o How to configure in VC/configuration in ESX
o Multipathing
• Linux command-line skills and shell scripting
• Experience in customization of Windows and/or Linux operating systems