This email is notification that we were unable to bill your Second Life account on November 24, 2007. Please review your Second Life membership and billing information, and make sure everything is up-to-date. Some of the more common mistakes are:
* Your credit card may have been declined for insufficient funds.
* Your credit card may be expired.
* You may have entered an incorrect expiration date for your credit card.
* Your billing address may not match the address on your credit card.
Additionally, your bank or credit card company may have flagged the charges for review. If none of the above are true and you suspect this to be the case, please contact them to authorize the charges from Linden Lab.
If you are using Paypal, check your Paypal account's verification and backing. Your Paypal account must be verified and backed by a funding source other than a credit card. (We are unable to accept Paypal accounts backed by credit cards.) Make sure the Merchant Agreement with Linden Lab is current, and make sure you haven't exceeded your Paypal transfer limits.
If everything looks correct, you may want to contact your credit card issuer (or Paypal as appropriate) to identify the problem.
Don't worry; this billing failure will not prevent you from logging on with your Second Life account. We will simply try to bill your overdue balance again the next day. If we are unable to collect the amount due within seven (7) days, your account will be suspended pending payment for an additional thirty (30) days. During that time, you will not be able to log in to Second Life. Failure to resolve this billing issue by the end of the probation period may result in the cancellation of your account. If you have verified the accuracy of your billing information, and are not aware of other outstanding issues that would prevent billing, please contact us through the support portal (https://secure-web10.secondlife.com/community/support.php)as soon as possible.
To review or modify your account details, or to change or cancel your Second Life membership, visit https://secondlife.com/account.
Best Wishes,