Dear Customer,
As you are aware your game server has been disconnected for the last 18 hours, we have been
having difficulties with our network due to DOS attacks and we are working hard in resolving
the problems. Due to Staff holidays as you were informed of previously this week we have
been unable to visit the servers locally in London and our part time staff are not able to
perform the maintenance required to correct the network outages.
We have support staff that will be dealing with the problem later in the week however until
they are able to fix your server we regret that we are unable to issue you with a working
game server. We understand that this will come at a great inconvinience to you and to show
our commitment to you will be offering a 48 hour reinbursement for every 24 hours that your
game server is disconnected for.
You will have also noticed that the Game Control Panel is down also for your server. We will
send out emails when we have resolved the problem.
Please accept our greatest apologies,
Regards
Invision Gaming,