Ricardo A: Since ns1.xlab-group.com seems to be one of your nameservers
Network connection re-established.
Ricardo A: try using 'srv.
Ricardo A: sorry
Ricardo A: srv.xlab-group.com
Customer: srv.xlab-group.com ..?
Ricardo A: Yes
Customer: what's srv ?
Ricardo A: You would need to create that record under dns configuration
Customer: how and what does it mean /
Ricardo A: First go to DNS Functions
Customer: ok
Ricardo A: Click on Edit Dns Zone
Customer: then ?
Ricardo A: click on xlab-group.com
Customer: then ?
Ricardo A: scroll down
Customer: ok
Ricardo A: To where you see "Add New Entries Below this Line"
Customer: then
Ricardo A: Add the "A" record for srv
Ricardo A: Like you did with the others
Customer: then i have to assign which IP ?
Ricardo A: 75.125.50.2 which is the main ip
Customer: then save ?
Ricardo A: That is correct
Customer: so what's meant by this srv. ?
Ricardo A: You will change the hostname to this once that propagates
Customer: sorry can't understand , currently my hostname is ns1.xlab-group.com
Customer: so again what's " srv. " ?
Customer: and why i have to change my hostname
Ricardo A: You will change the hostname to srv.xlab-group.com
Customer: why and what's srv. /
Ricardo A: Because you are using ns1.xlab-group.com as your nameserver correct?
Customer: yes
Ricardo A: Then you should not use it as a hostname
Ricardo A: srv is just a "A" record that will resolve to this ip address
Customer: why ?
Ricardo A: So that we can set it as the hostname
Ricardo A: Dont change the hostname yet
Ricardo A: And I have made the changes to the zone file for yo
Customer: so when i have to ?
Ricardo A: you*
Ricardo A: Once you can ping srv.xlab-group.com
Customer: and as NS1.xlab-group.com is one of the Name server why i can't use it as my hostname ?
Ricardo A: Once you change the hostname you will need to log into the server and type this command
Ricardo A: Because that is being used as the nameserver and will cause conflict
Ricardo A: You need a Fully qualified domain name
Customer: and which command you mean that i haveto log into the server and type it ?
Ricardo A: /usr/local/cpanel/cpkeyclt
Customer: are you sure this'll not hurt anything ?
Ricardo A: You need a Fully qualified domain name that is not being used for anything
Ricardo A: Yes