JimmyW: Hello, thank you for choosing Road Runner Internet technical chat. My name is Jimmy. How may I assist you?
Kyle Travaglini: Hello, my server has an IP that you guys hijack in the DNA
Kyle Travaglini: DNS
JimmyW: I will definitely try to assist you with this DNS issue.
Kyle Travaglini: So I cant run anything on it and connect properly
JimmyW: Before we begin, I need to pull up your account. May I have the following four pieces of information from you please?
1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx)
2. The account holder's Full Name (First and Last)
3. Please tell us your name.
4. May I have your preferred e-mail address?
Kyle Travaglini: (hidden)
Kyle Travaglini: (hidden)
Kyle Travaglini: Kyle
Kyle Travaglini: Kyle@ZetaScript.org
JimmyW: Thank you for the information, Kyle.
Kyle Travaglini: Thats not this line but my other house.
JimmyW: Kyle, please let me know how you came to know that we are hijacking your IP address?
Kyle Travaglini: Err no
Kyle Travaglini: You guys hijack the DNS
Kyle Travaglini: So when I attempt to connect to 64.85.160.217
Kyle Travaglini: You guys redirect to a blocking site.
Kyle Travaglini: And thats one of my dedicated server's IPs
JimmyW: Kyle, I am sorry to say but we have no right to hijack any of the users IP address.
Kyle Travaglini: No.
Kyle Travaglini: you guys redirect the REquest.
Kyle Travaglini: ie I attempt to connect to 64.85.160.217 and you guys connect me somewhere else.
JimmyW: What error you get when you open website?
Kyle Travaglini: Its a type of filter you guys and aol has setup.
Kyle Travaglini: Its a telnet
Kyle Travaglini: And it times out on that IP
JimmyW: Kyle, we have no such support for further assistance please contact the related website you are trying to open.
Kyle Travaglini: Its not a website.
Kyle Travaglini: :/
Kyle Travaglini: I am trying to connect to an Eggdrop that is run on my server
Kyle Travaglini: and you guys filter the IP.
Kyle Travaglini: I own the server it runs on
Kyle Travaglini: And on the other IP is have it works fine but I cant have it runnign on that IP.
JimmyW: Kyle, as I said and explained you above we have no right or access to hijack users IP address.
JimmyW: Are there any other technical issues I can assist you with?
Kyle Travaglini: No.
Kyle Travaglini: You arent understanding me.
Kyle Travaglini: You guys filter out my connection to that IP.
Kyle Travaglini: I try to connect to it
Kyle Travaglini: And the ISP redirects me to another IP
Kyle Travaglini: that you guys have setup
JimmyW: Kyle, please try and understand that we have no such access to filter the IP address of any User.
Kyle Travaglini: Please explain to me why no other RR users can connect to it
Kyle Travaglini: and they all get the same filter
Kyle Travaglini: As with AOl
Kyle Travaglini: But
Kyle Travaglini: When i switch IPs
Kyle Travaglini: is magically works
JimmyW: Kyle, I would be very glad to let you know about this I would have that information but as I said we have no right and access to block or filter any of the IP address that our users are using.
JimmyW: Are there any other questions I can answer for you?
Kyle Travaglini: Im not using it.
Kyle Travaglini: I am trying to connect to it.
Kyle Travaglini: Please ask your supervisor.
JimmyW: Yes, that is what I meant to explain you.
Kyle Travaglini: MY COMPUTER -TELNET REQUEST- RR BACKBONE -REDIRECTION- FILTER SITE
Kyle Travaglini: Thats a modle
Kyle Travaglini: of what is happening
Kyle Travaglini: instead of
Kyle Travaglini: MY COMPUTER -TELNET REQUEST- RR BACKBONE -PACKET SEND- SERVER IM TRYING TO GET TOO
JimmyW: Kyle, we are here for the technical internet support and we would assist our users with the best if we have blocked or filtered the IP address.
JimmyW: But when we are not blocking or filtering any IP address then how can I assist you with this issue?
Kyle Travaglini: ...it is obvious that someone along the way, either you, or someone who has hacked your network, is changing the ultimate ending point of my telnet.
Kyle Travaglini: If you are not doing it
Kyle Travaglini: I advise checking the security of your network.
JimmyW: Our network is totally secured and no one is allowed or able to hack our network it is fully operated by Road Runner.
Kyle Travaglini: Then you must be the ones change my telnets destination.
JimmyW: I will surely forward this request to our higher technical department and they will check for further network security.
Kyle Travaglini: Okay.
JimmyW: But be assured that we are not doing this at all.
Kyle Travaglini: Okay..
Kyle Travaglini: So what am I supposed to do?
JimmyW: I would be glad to assist you with any other technical issue, If any.
Kyle Travaglini: Have a lot of my users unable to connect?
Kyle Travaglini: because
Kyle Travaglini: RR is very good ISP
Kyle Travaglini: And a lot of my friend use it to connect
Kyle Travaglini: And they cant now.
Kyle Travaglini: Because the requests are being intercepted and blocked by someone.
JimmyW: You can surely contact Eggdrop for this issue, I believe they will be the best to assist you with this issue.
Kyle Travaglini: Eggdrop is a type of protocol
Kyle Travaglini: used on the internet.
Kyle Travaglini: TCL is its programmign language
Kyle Travaglini: The eggdrop is fine
Kyle Travaglini: becaus it works on another IP
JimmyW: Yes, but what I am explaining is to contact the person or website who is related to this protocol.
Kyle Travaglini: I have and they have determined that my ISP or someone who has comprimised the ISP
Kyle Travaglini: is blocking the telnet
JimmyW: And if you want then you can google around and find where the issue is.
Kyle Travaglini: as other on other ISPs can connect
Kyle Travaglini: And it works on another IP
Kyle Travaglini: So they said tell my ISP
Kyle Travaglini: to stop filtering the Ip
Kyle Travaglini: therefore I came here and found you are not
Kyle Travaglini: so the only possibility
JimmyW: No Kyle, we never create such inconvenience to our Users.
Kyle Travaglini: is that someone has comprimised your network :/
Kyle Travaglini: Well its happeneding to me :/
JimmyW: As I said I will definitely forward the request to check the network security of our servers to the higher technical department.
Kyle Travaglini: Here also
Kyle Travaglini: in a standard DNS
Kyle Travaglini: (02:06:53) * Dns resolving 64.85.160.217
(02:06:53) * Dns resolved 64.85.160.217 to b03s35le.corenetworks.net
Kyle Travaglini: The IP resolves to the right place
Kyle Travaglini: however
Kyle Travaglini: As you can see in a IRC base connection
Kyle Travaglini: (01:33:00) * Connecting to 64.85.160.217 (6667)
(01:33:01) Local host: Ky.socal.rr.com (75.80.52.83)
Kyle Travaglini: The IP is intercepted
Kyle Travaglini: and sent to IRC.foonet.com
Kyle Travaglini: which has no DNS
Kyle Travaglini: leading me to believe that a spoof has been setup
Kyle Travaglini: on your network.
JimmyW: Kyle, I would suggest you to google around and see if you can find some issue related to this, but there is no other way I can assist you.
Kyle Travaglini: Okay...
Kyle Travaglini: Can you foward me to a higher up tech?
Kyle Travaglini: Because I am a huge sys admin
Kyle Travaglini: of many UNIX style servers
JimmyW: Sorry but we have no such facility.
Kyle Travaglini: and this IP filtering isnt acceptable by my bosses
Kyle Travaglini: As there servers are beign affected
Kyle Travaglini: being
JimmyW: Kyle, I am unable to assist you further for this issue to get resolved caused it is not related to Road Runner.
Kyle Travaglini: So can you tell me how your goign to contact you higher up technical departments?
Kyle Travaglini: so I may do so?
JimmyW: Our system is going to forward this request and this all stuff works through a software.
Kyle Travaglini: And where does this request go?
Kyle Travaglini: I need to speak with a Sys admin of Road Runner because only one of them can resolve this matter.
Kyle Travaglini: Ie someone who manages the servers.
JimmyW: Thank you for choosing Road Runner Internet Technical Chat. Have a Nice Day!
JimmyW: Analyst has closed chat and left the room