4.21 Admin & Ops
Describe your Performance Monitoring of your systems. Is it 24/7? Are there automated alerts? Who gets notified when there is a problem, and how?
Do you have a Network Operations Center (NOC)? If so please describe its physical location/facility layout.
Where are your servers physically located?
Describe how you procure, configure and manage all required hardware, software and facilities equipment.
Describe the tools and process used to support continuous integration from development, test, to staging and production systems
Do you have any regularly scheduled downtime? If so, when?
Describe your overall Disaster Recovery plan.
What source code control system do you use?
Describe your change control and versioning procedures.
Detail monitoring tools and metrics of hardware, network, software and site services
Detail your support service level agreements
Describe your trouble notification and ticketing system
Describe your problem resolution process, including escalation and communication internally and with 3rd parties