UPDATE: AT&T responded to this post and video with a statement:
This customer initially called AT&T to discuss other communications services. After she was transferred to Dish, the disaster policy Dish has in place was not followed. This customer will not be charged for service cancellation or equipment fees—that is our policy, and the policy of Dish, in times of natural disasters. We have spoken with this customer to clarify our policy, and we are committed to taking care of all customers affected by the fires. We are providing several no-cost options for fire victims to suspend their phone, broadband and satellite service, including a pause of service, with no equipment fees.