12:00:12 PM Cyle Riggs you guys should really be trained on this stuff better, it's a little ridiculous that I had to come in and explain to a support agent a feature of the system
12:00:29 PM Cyle Riggs and to clarify that's not your fault, your management should be seeing that you understand the features of what you're expected to support
12:01:09 PM Cyle Riggs think of how much time would have been saved if they had taken 10 minutes to explain this to you ahead of time, but instead I had to fight for almost an hour to convince you it was a real feature supported by my hardware
12:01:35 PM System The session has ended!