> Initial Question:I am having trouble with your software. I am using a
> Lexmark X74 and Mac OSX. When I start up the Lexmark Printer Utility,
> it crashes and says Application Not Responding. Thanks.
>
>
> Chat Transcript
> [Hugh Landsman] I am having trouble with your software. I am using a
> Lexmark X74 and Mac OSX. When I start up the Lexmark Printer Utility,
> it crashes and says Application Not Responding. Thanks.
> [Malcolm] Welcome to Lexmark Chat Support.
> [Malcolm] Hi Hugh.
> [Hugh Landsman] Hi
> [Malcolm] I will be glad to assist you.
> [Malcolm] Okay, please let me know that when did you installed the driver?
> [Hugh Landsman] About a month ago, maybe less.
> [Hugh Landsman] Has it been updated or something?
> [Hugh Landsman] I downloaded it off the internet.
> [Malcolm] Okay, was it working fine before?
> [Hugh Landsman] No, it never has worked, but I need it now because I
> don't seem to be printing colour. I honestly have never tried to print
> colour.
> [Hugh Landsman] I have installed the cartridges correctly...
> [Malcolm] Okay, the error which you are getting is just because of
> installation issue.
> [Hugh Landsman] I have reinstalled it several times (3 to be precise).
> [Malcolm] Okay, please let me know that have you installed any
> firewall or anti virus in your computer?
> [Hugh Landsman] On my mac? No way...
> [Hugh Landsman] There is an antivirus program on there but it's not
> live... It scans on command only.
> [Malcolm] Okay, please disable it.
> [Hugh Landsman] You can't disable it... It's just a program. It
> doesn't disable. It is not live.
> [Hugh Landsman] Pretend it's not there.
> [Malcolm] Okay, please let me know that is there any documents saved
> in your computer?
> [Hugh Landsman] Yes. Many hundreds...
> [Hugh Landsman] How is this helping?
> [Hugh Landsman] And I can detect hackers if you're trying anything...
> [Malcolm] Okay, please delete them and let me know.
> [Hugh Landsman] You are asking me to delete my documents. Am I right?
> [Malcolm] Yes please because there is some problem with the
> installation and you have to reinstall the driver.
> [Hugh Landsman] OK, so you want me to uninstall the driver and then
> reinstall it?
> [Hugh Landsman] Because you said that you want me to delete all my
> documents, my work etc...
> [Malcolm] You have to uninstall and reinstall it.
> [Hugh Landsman] I have done that.
> [Malcolm] I will provide you with the link and the steps to download
> the driver.
> [Hugh Landsman] I have the driver on my hard drive already I have
> installed it some many times.
> [Hugh Landsman] You don't need to provide me with any links thank you.
> [Hugh Landsman] I already have it.
> [Hugh Landsman] [Hugh Landsman] I am having trouble with your
> software. I am using a Lexmark X74 and Mac OSX. When I start up the
> Lexmark Printer Utility, it crashes and says Application Not
> Responding. Thanks.
> [Hugh Landsman] I do not need the driver.
> [Hugh Landsman] This is ridiculous, you have no idea what you're talking about.
> [Hugh Landsman] Goodbye.