tim: good evening
Charles (46255E): Thank You for Contacting Linksys Live Chat Support. My name is Charles, how may I help you today?
Charles (46255E): Good evening Tim!
Charles (46255E): What is the problem you are experiencing with your Linksys product?
tim: i have just bought a new adsl router
Charles (46255E): Okay.
tim: WAG54GP2 V2 Annexe A
tim: i have put in all my ISP settings but the router will not even sync to the ADSL line
tim: the adsl light flashes periodically, and the status/ADSL screen just says 'TRAINING'
tim: and then NOT TRAINED
tim: never even gets as far as the pppoA login
Charles (46255E): This product is beyond my skill set level so I would request you to contact our Business Technical Support for further assistance.
Charles (46255E): May I know which country are you based in?
tim: UK
Charles (46255E): Please give me a moment while I provide you the appropriate Contact Information.
tim: ok thank you
Charles (46255E): To reach our Technical Support department, please call 0800 026 1415 and an agent will happily assist you over the phone.
tim: ok are they there at the moment?
Charles (46255E): The office timings are Mo-Fri: 9-18
tim: ok thanks a lot
Charles (46255E): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb. The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products.
Charles (46255E): Thank you for giving us an opportunity to serve you through Live Chat Support. For your records, a transcript of this chat session will be e-mailed to you. Feel free to contact us if you require further assistance. Thank you for choosing Linksys and have a great day!
Charles (46255E): If you have no further questions, feel free to exit this Chat Session. Please be aware that a long delay in response times may cause a disconnection. If there is no response in the next 5 minutes, this session will end. Thank you for your cooperation!
Charles (46255E): disconnected