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Hi, I’m Craig Fitzgerald and I have been given the challenge of delivering two presentations. One about my self which will be split into 3 areas, why I have applied for the vacancy, why Baum Hart & Partners and why I am a necessary asset for the company . My 2nd presentation will be focused around networking, and how to gain the most from common wireless networking products using  that are available to the consumer today.

So, Why have I applied for the position?

For Several reasons, 
I feel I have good insight and experience in regards to networking, security, communications and excellence in customer care. While in my previous position I was unable to fully utilize these skills due to a strict scope of IT related issues which was adhered to.
Teamwork is very important, being able to communicate with colleagues efficiently, effectively and correctly any information will maximize the output of any team, these are skills I have, and I use them very well. For example. While monitoring the UK’s entire fibre/coax hybrid network for the only cable service provider in the country I was responsible for  relaying any abnormalities direct to the network engineer who was on call, inform him exactly where the issue was and using my fault diagnostics knowledge tell the engineer what the suspected fault was all in order to minimize any disruption to the communications network which provides cable television and internet access to over 22 million residential subscribers.

Why Baum Hart & Partners?

With the company having a outstanding relationship with over 250 NHS Trusts for over 15 years, Baum Hart & Partners also has close ties with other sectors. To list two of these, the education sector and the local government sector. Both, like the NHS provide a solid foundation for any business.
This itself makes Baum Hart & Partners a great company to work for as not only is there the opportunity to progress through promotion, and to move laterally to any of the other sectors, but the fact that they/you have been providing these services for over a decade makes all employees feel secure within their role which increases productivity.  The company also spots any employees that are consistently performing well and encourages them to develop their skills further through training. To sum up “Why Baum Hart & Partners” in a sentence.. because they’ve got it right!

Why I Am A Necessary Asset For The Company.

By undertaking the role of Service Specialist I believe that I can bring my knowledge, experience of IT call centre support, having an in-depth understanding of many current and legacy applications, operating systems, networking protocols and hardware. Along with being able to thrive on pressure and high workloads, I can prioritise quickly any workload and use my time efficiently to maximize productivity. With working for the out of hours team, I have conditioned myself to be alert during the night. I found this difficult for the first few days, but due to the repetitive nature of the job but soon I became adept at being able to function at peak performance during the night. Another skill I pride myself on is being able to “tailor” each call to the specifics of the caller, whether that person is new computer user or a experienced user all while maintaining control of the call to ensure that any issue was resolved quickly and professionally. This especially mattered when I would have a very irate customer on the phone, as it was imperative that I calmed the customer and let them know they can trust me. I found this quality really come into play while in my last position. In addition to the skills I mention I believe that a positive work ethic will improve the morale and motivation of any team, this is a quality that I have continually developed for some time, I also believe that it has a beneficial effect to any team dynamic.