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chat id : 298abc39-0a55-4b32-841c-9ba67b1a0dab
Problem : xp drivers needed
Shirley_ > Hi Greg. Welcome to Sony Online Support. I’m Shirley. Please allow me a moment to review your concern.
Greg > Where can i find some xp drivers for my laptop
Greg > everything on your site for mine is windows vista business
Shirley_ > Thanks for waiting, Greg. I'll be happy to assist you with the information about installing the Windows XP Drivers.
Greg > great ive been looking for hours
Greg > i have 4 things left
Shirley_ > Greg, Sony provide drivers only for the pre installed operating system, as your computer is supplied with the Windows Vista, the Windows XP driver for your computer are not available at this point of time.
Greg > well i have the model number for the finger print scanner and the sony card reader
Greg > normally i would goto the site who makes it and get the right drivers for them
Greg > but in this case that is you for the card reader
Greg > do you not have drivers for xp for your products at all or are you just not able to assist me since vista is the original os?
Shirley_ > I'm sorry for the delay.
Greg > np
Shirley_ > Greg, SONY does not support, or recommend installing, any older or previous version of the Windows operating system, because the system hardware (e.g. video adapter, modem, i.Link port, USB port, network card, DVD/CDRW drive, etc.) and applications (e.g. MovieShaker, DVgate, PictureGear, Media Bar, DirectCD, etc.) may not function under the earlier environment.
Shirley_ > Drivers for previous versions of Windows that did not ship on your VAIO are not provided, or supported, by SONY.
Greg > You did not answer my question
Greg > are dont want to hear you liablitly slash statement
Greg > i just want my sd card reader to work
Greg > surely you have xp drivers for this card reader
Greg > on a previous model
Greg > i went through all your models for vgn-tz
Greg > and all were for vista
Shirley_ > I suggest that you reset the BIOS and check if the Memory Card Reader is recognized by the Computer.
Shirley_ > I would like to forward a link to a page where you can view the steps to reset the BIOS to its default values.
Shirley_ > When you receive the link, please click on it to open the page and let me know if you are able to view it.
Shirley_ > http://www.iq.sony.com/srvs/autoresponse.asp?id=94679
Greg > it recognizes it
Greg > ive spent probably 3 - 4 hours trying different drivers
Greg > the one place i should be able to get them in my opionion when i buy a laptop for 3 grand is sony
Greg > this is very irritating
Greg > i wanted a small laptop w/ xp
Greg > due to limitations
Greg > is why i need vista
Greg > one of our other doctors has xp on a laptop just like this
Greg > just earlier model
Shirley_ > Greg, Windows XP drivers for your Computer are not available at this point of time, I suggest that you bookmark the drivers page and check for the drivers at the later point of time.
Greg > i dont want xp drivers for my computer per se
Greg > i want xp drivers for devices in my computer
Greg > dont waste my time w/ telling me to place a bookmark and insult my intelligence
Greg > when none have any xp drivers for this vgn tz
Greg > that will never happen
Greg > this reminds me of a packard bell computer
Greg > and why i have not bought a sony laptop or pc in a long time. i thought it had changed by now but i guess i was wrong
Greg > once again you still have not answered my ?
Greg > do you have the drivers and dont support them
Greg > or they do not exist
Shirley_ > Greg, please try to understand that I have re searched all the available resources and as the Memory Card Reader Driver for Windows XP for your Computer is not available. I suggest that you bookmark the drivers page to check for the driver at the later point of time.
Greg > Is this Reader a brand new reader with this model
Greg > do you guys make it
Greg > ?
Shirley_ > Are you referring that the Memory Card Reader that supports Windows XP.
Greg > the card reader on this laptop
Greg > who manufactures it
Greg > sony?
Shirley_ > You can contact our Direct Accessories and Parts Center at the number 1-800-488-7669 to purchase the Memory Card Reader.
Shirley_ > The hours of operation are as follows:
7:00 am to 9:00 pm Monday through Friday, Central Time.
8:00 am to 6:00 pm on Saturdays, Central Time.
11:00 am to 5:00 pm on Sundays, Central Time.
Shirley_ > They will be able to inform you regarding the correct part number, price, shipping and product availability.
Greg > usually
Greg > if i cant get a driver i goto the manufactures site
Greg > and download it
Shirley_ > Yes, you may try installing the Memory Card Reader Driver.
Greg > where do i get it
Greg > for xp
Greg > is it a sandisk brand
Greg > is it panasonic
Greg > sony
Shirley_ > I would like to forward you a link to a page where you can view the steps to install the Memory Card Reader driver.
Shirley_ > When you receive the link, please click on it to open the page and let me know if you are able to view it.
Shirley_ > http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNTZ191N&upd_id=2784&os_id=29
Greg > that driver is for vista
Greg > i already tried that
Greg > 3 hours ago
Shirley_ > Yes, the Memory Card Dirver for your Computer is only available for Windows Vista.
Greg > what kind of reader is this
Greg > its like saying you need a video card driver for a video card
Greg > i know it is a memory card and i need the driver
Shirley_ > Greg, your Computer is supplied with the Sony Memory Card Reader/Writer Driver.
Greg > i know that i can see it in the computer
Greg > but just because it is in a sony computer does not mean it is a sony reader
Greg > dell puts your screen in their monitors sometimes
Greg > so really it is a sony tv
Greg > are you saying it is a sony brand reader?
Shirley_ > Greg, the information you have required about the manufacturer of the Momery Card Reader is an unpublished specification.
Shirley_ > The hardware used in our VAIO products are custom designed and built specifically for Sony as OEM hardware from various selected manufacturers.
Shirley_ > They do not have a direct retail counterpart model from which you can ascertain additional information.
Greg > i am sure you are not the only person they make the readers for
Greg > and most likely there are drivers out there if i knew the brand of reader it is
Greg > it is a shame that you make a nice small laptop and do not have xp support for it
Shirley_ > Greg, I'm sorry for the inconvenience you are experiencing with the Windows XP Drivers.
Greg > i understand the drivers not showing up on the support page for the laptop
Greg > but i at least ought to be able to find them based on the manufacturer just like i did w/ everything else
Greg > i will just go and get my money back and try something different
Greg > dont want to have a tv w/ a vcr in it that does not work
Greg > same w/ a laptop
Shirley_ > Greg, however, you may contact the Microsoft to check for the available options to install the Windows XP drivers for your Computer.
Shirley_ > I hope you find this information useful. If you have any further questions, please feel free to contact us.
Greg > do you have drivers for dell laptops
Shirley_ > I'm sorry, we do not have the drivers for other Computer Models.
Greg > so why would microsoft have drivers for yours?
Greg > ill just take it back
Greg > : (
Shirley_ > Greg, as the Windows XP drivers for your computer are not available. We can not assure the Compatibility of the Windows XP with your computer.
Shirley_ > I hope you find this information useful. If you have any further questions, please feel free to contact us.
Shirley_ > Thank you for contacting Sony online support today.
Shirley_ > Analyst has closed chat and left the room