Dear Customer,
Further to our previous two heavy usage warnings, this email is to
inform you that we have not seen any significant reduction in your
peak time usage. We have therefore started managing your usage
during peak hours.
All of our users have the right to an acceptable quality of service
and to ensure this Tiscali employs a Fair Use Policy
(http://www.tiscali.co.uk/fup). This gives Tiscali the right to manage
customers whose usage adversely affects our network and the service
of other customers. This is referred to in clause 8.4 of the
Terms and Conditions of our Broadband service (note clauses 5.9 in
the old Terms and Conditions if you registered before 2005) and
detailed in our Fair Use Policy.
From now on, during peak hours you will share bandwidth with other
heavy users.
Although your service will still be unlimited, your experience when
downloading at peak hours will depend on what you and the other
heavy users are doing. If everyone is web-browsing and reading
emails, you will experience normal broadband speed. If on the
other hand everyone continues to use Peer to Peer or file sharing
software you will experience slower broadband speeds.
Your broadband service will not be affected outside of the peak hours.
If you wish to seamlessly migrate to another service provider using a
MAC Code please call the cancellation line 0845 077 4488, advise the
agent you have received this communication to obtain your MAC Code.
You will be permitted to migrate away regardless of whether you are
in contract or not.
If you have a query regarding this letter then you can email
broadbandservices@uk.tiscali.com
Important Note: When emailing please use your Tiscali email
address (username@tiscali.co.uk) and use the following reference
in the subject line "FUP Final Letter". It may prove difficult for
us to process any queries or requests without this information.
Yours Sincerely,
Tiscali Broadband Team