07/31/2007 06:53:51AM Session Started with Agent (CSS_TEWISHA_102492)
07/31/2007 06:53:57AM Agent (CSS_TEWISHA_102492): "Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Tewisha and I will be assisting you today. Would you please provide details about the issue you’re having?"
07/31/2007 06:55:08AM Mike Chappell: "Last week, Dell shipped me a replacement SATA hard drive. The hard drive arrived, but did not have a return label."
07/31/2007 06:55:27AM Mike Chappell: "I need a return label in order to ship the bad hard drive back to Dell."
07/31/2007 06:55:27AM Agent (CSS_TEWISHA_102492): "I do understand the frustration you may be feeling due to the issue you are having with your system, I will be more than happy to help you resolve that issue. Before we get start can I have you to verify the company name or name of the owner of t"
he system? Also are you chatting about the OptiGX280, listed on your account?
07/31/2007 06:56:04AM Mike Chappell: "Yes, the GX280. Company is Barry Controls."
07/31/2007 06:56:28AM Agent (CSS_TEWISHA_102492): "Mike, what you will have to do is contact customer care at 1 800 822 8965 Ext. 7269266 to get a return waybill."
07/31/2007 06:57:04AM Mike Chappell: "Then why on earth did the email I received, state that this could be resolved using online chat???"
07/31/2007 06:58:09AM Agent (CSS_TEWISHA_102492): "Mike, it can resolve online. But, the department doesn't open to 8."
07/31/2007 06:58:59AM Mike Chappell: "The number you gave me is no longer in service"
07/31/2007 06:59:09AM Mike Chappell: "I have called it twice to verify"
07/31/2007 06:59:58AM Agent (CSS_TEWISHA_102492): "Case# 170162482"
07/31/2007 07:01:46AM Agent (CSS_TEWISHA_102492): "Checking to see if there is another number."
07/31/2007 07:02:29AM Agent (CSS_TEWISHA_102492): "Mike, that is only number that I see for customer care that is listed."
07/31/2007 07:03:16AM Agent (CSS_TEWISHA_102492): "If you need further assistance with this case, you may contact us via [Chat]: www.dell.com/chatsupport or [Email]: us_acs_team_1@dell.com (include your Case# and Service Tag) [Subject]: Team 317 Email Dell Inc. I am constantly striving to improve my"
service. If there is anything I can do to help improve your experience, please don't hesitate to let me know by contacting my manager via email at us_acs_team_1@dell.com.
07/31/2007 07:03:30AM Mike Chappell: "Thanks for nothing"