Bradford: Hello Teran
Bradford: Welcome to HP Total Care for Presario notebooks. My name is Bradford. How may I assist you today?
Teran McKinney: hey
Teran McKinney: I was reading the Vista EULA
Teran McKinney: "By using the software, you accept these terms. If you do not accept them, do not use the
software. Instead, return it to the retailer for a refund or credit. If you cannot obtain a refund
there, contact Microsoft or the Microsoft affiliate serving your country for information about Microsoft’s
refund policies. See www.microsoft.com/worldwide. In the United States and Canada, call (800)
MICROSOFT or see www.microsoft.com/info/nareturns.htm."
Teran McKinney: i do not agree with this EULA, i would like a refund
Teran McKinney: i have removed vista from my system, and have no need for it
Bradford: Thank you for the information.
Bradford: I will certainly assist you to resolve this issue
Bradford: Teran, those offer is from microsoft and for retail version of windows vista
Bradford: Your notebook is preinstalled with windows vista from HP and HP does not have such offers
Teran McKinney: yes,
Teran McKinney: but microsoft's EULA states i can get a refund
Bradford: Yes, if you purchase windows vista retail version CD from microsoft
Teran McKinney: that is true
Bradford: Yes Teran
Teran McKinney: but i purchased the laptop from HP
Bradford: Microsoft, is not offering ab refund for preinstalled operating windows with HP notbeook
Bradford: * notebook
Bradford: I understand
Teran McKinney: where can i find the OEM license?
Bradford: That offer is only for retailer version of windows vista
Bradford: From microsoft
Teran McKinney: or is the license the same for retail and oem? or did HP aggree to the retail license for me?
Teran McKinney: I mean, not for me for for the laptop.
Bradford: Teran, license is not same for retail and oem version
Teran McKinney: can i see the oem version?
Bradford: Could you be more clear?
Teran McKinney: Where can I read the OEM licence?
Teran McKinney: Because I need to know what license I have with Vista.
Bradford: For that you need to contact microsoft
Teran McKinney: it says that I get the refund from HP
Teran McKinney: HP purchased the license and sold me the laptop.
Bradford: I am sorry, there is no such refund from HP
Teran McKinney: Ok, but what licence do I follow?
Teran McKinney: I want to know what my rights are with the software.