Thanks for writing to Amazon.ca with your concern.
I realize that you have been greatly inconvenienced by this
situation. Please accept my sincere apologies for any inconvenience
that it may have caused.
I've confirmed that your order for the new Harry Potter book was
shipped in time for delivery on Saturday, July 21.
I'm sorry to hear that you have not yet received this package. I do
understand your frustration in this regards.
Because your order qualified for Saturday delivery and you did not
receive the book on Saturday, I have requested a refund for the
book's cost, CDN$22.50 . This amount should appear as a credit on
your next credit card billing statement.
If you have still not received the package by the close of business
on July 25, please contact us again using the following link and we
will send a replacement copy of the book to you right away.
http://www.amazon.ca/contact-us
In addition to a wide selection of items, one of our aims at
Amazon.ca is to provide a convenient and efficient service; in this
case, we have not met that standard.
I hope that you will give us another opportunity to prove the
quality of our service to you.
Thank you for your understanding. We appreciate your business and
hope to see you again soon at Amazon.ca.
*****
If your order qualified for Guaranteed Release-Date Delivery, and if
you have not receive the book on Saturday, July 21, we will refund
the cost of the book.
*****
IF THE ORDER DOES NOT MEET MY EXCEPTATIONS, WHAT CAN I DO?
If the order arrives to late to meet your needs, you can refuse the
shipment. Refusing the shipment allows you to return it without
having to pay for return shipping.
OR
If the package is delivered by Canada Post, simply write "Refused -
return to sender" on the unopened box and leave it for your postal
carrier to pick up.
For your reference I have attached the Canada Post contact info:
http://www.canadapost.com
Telephone (within Canada) : 1 (888) 550-6333
If you are unable to refuse the shipment, please return the item by
the following steps:
1. Go to our online Returns Centre
(http://www.amazon.ca/returns).
2. Let us know if you ordered the items or received them as a
gift, by clicking the appropriate radio button. Click "Continue."
3. Sign in with your e-mail address and password.
4. The next page displays the contents of each order that was
recently shipped. Click "Return an item from this order" next to
the relevant order.
5. Select the reason for return and the quantity for each item you
are returning. If you received items you did not order, you may
list these items at the bottom of the page.
You will be presented with a printable return mailing label. If you
cannot print the return label, we will display further instructions.
*****