All pastes #609717 Raw Edit

dell sales - brilliant

public text v1 · immutable
·published 2007-07-09 01:19 UTC
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http://i.dell.com/images/global/products/xpsdt/xps410_view.jpg

08:52:35 PM 	System	System	Initial Question/Comment: what are the expansion slots and case specs for XPS 410 N?
08:54:01 PM 	System	System	XPS_AMB_Rep_Ryan has joined this session!
08:54:01 PM 	System	System	Connected with XPS_AMB_Rep_Ryan
08:54:06 PM 	Agent	XPS_AMB_Rep_Ryan	Welcome to Dell's XPS Sales Chat. My name is Ryan. I'll be your personal sales agent today. Give me a moment to review your concern. Please don't go away.
08:54:11 PM 	Agent	XPS_AMB_Rep_Ryan	Hi Brian.
08:54:13 PM 	Customer	Brian Szymanski	hi ryan. thanks
08:54:22 PM 	Agent	XPS_AMB_Rep_Ryan	It has the PCI Express slot for that.
08:55:17 PM 	Agent	XPS_AMB_Rep_Ryan	Are you going to purchase a system online today?
08:55:31 PM 	Customer	Brian Szymanski	how many does it have? does it have any legacy PCI slots?
08:55:52 PM 	Customer	Brian Szymanski	or PCI-X ? i have a PCI-X raid card which I need to work
08:56:12 PM 	Agent	XPS_AMB_Rep_Ryan	Yes it has 3 PCI slots.
08:56:28 PM 	Customer	Brian Szymanski	so one PCI express slot and 3 PCI slots?
08:56:38 PM 	Agent	XPS_AMB_Rep_Ryan	PCIe x1: 1 Slot , PCIe x16 (Graphics): 1 Slot, PCIe x4/x8: 1 Slot .
08:57:08 PM 	Customer	Brian Szymanski	so, it has no PCI slots, just PCI-express
08:57:27 PM 	Agent	XPS_AMB_Rep_Ryan	It has PCI Brian.
08:57:35 PM 	Customer	Brian Szymanski	how many?
08:57:56 PM 	Agent	XPS_AMB_Rep_Ryan	3 including the PCI express.
08:58:29 PM 	Customer	Brian Szymanski	is there a technical document you can send me which details the technical specifications of the motherboard?
08:59:29 PM 	Agent	XPS_AMB_Rep_Ryan	Great time about it is if you get an XPS system with DPA, you will automatically get 12 months no interest.
08:59:44 PM 	Agent	XPS_AMB_Rep_Ryan	Sorry wrong window.
09:00:04 PM 	Agent	XPS_AMB_Rep_Ryan	XPS_AMB_Rep_Ryan pushes page, http://www.dell.com/content/products/productdetails.aspx/xpsdt_410?c=us&cs=19&l=en&s=dhs&~ck=mn
09:00:30 PM 	Agent	XPS_AMB_Rep_Ryan	Just click the tech specs.
09:01:07 PM 	Customer	Brian Szymanski	oh ok
09:01:15 PM 	Customer	Brian Szymanski	so there are 3 PCI slots AND 3 PCIe slots
09:01:45 PM 	Agent	XPS_AMB_Rep_Ryan	The PCIe is under the PCI slot.
09:01:56 PM 	Customer	Brian Szymanski	sorry?
09:02:50 PM 	Agent	XPS_AMB_Rep_Ryan	I mean there is just 3 PCI slots that includes the PCIe.
09:04:30 PM 	Customer	Brian Szymanski	ok, so can i plug my legacy PCI card in to the PCIe slot and have it work?
09:05:57 PM 	Agent	XPS_AMB_Rep_Ryan	Yes.
09:06:12 PM 	Agent	XPS_AMB_Rep_Ryan	Are you going to purchase this online today?
09:07:56 PM 	Customer	Brian Szymanski	are you sure about that?
09:08:05 PM 	Customer	Brian Szymanski	everything i can find online says that you are wrong
09:08:18 PM 	Customer	Brian Szymanski	i would purchase online if i thought you were accurate
09:08:29 PM 	Customer	Brian Szymanski	but i think you are quite confused about this matter
09:08:36 PM 	Agent	XPS_AMB_Rep_Ryan	Okay you have you Legacy card right?
09:08:41 PM 	Customer	Brian Szymanski	yes
09:08:58 PM 	Agent	XPS_AMB_Rep_Ryan	What is this card for?
09:09:37 PM 	Customer	Brian Szymanski	it is a RAID adapter
09:10:45 PM 	Agent	XPS_AMB_Rep_Ryan	Okay, if that needs to be connected to a PCI slot, then the system can support that since it has it.
09:12:38 PM 	Customer	Brian Szymanski	can i speak with someone else in your department please?
09:13:25 PM 	Agent	XPS_AMB_Rep_Ryan	Okay, you can call our Phone sales at 1-888-838-3355.
09:13:38 PM 	Customer	Brian Szymanski	you are telling me that the PCIe slot will work with a PCI card, which i know not to be true
09:13:50 PM 	Customer	Brian Szymanski	unless you are trying to say that there are 3 PCI slots AND 3 PCIe slots
09:14:00 PM 	Customer	Brian Szymanski	but you seem to have PCIe confused with PCI
09:14:26 PM 	Customer	Brian Szymanski	can you confirm that there are 3 PCI AND 3 PCIe slots in this system?
09:15:22 PM 	Agent	XPS_AMB_Rep_Ryan	Okay the system has 3 PCI slots, the PCI e x1, PCI e X16 and the PCI e x4/x8.
09:15:54 PM 	Customer	Brian Szymanski	so there are 3 legacy PCI slots AND 1 each PCIe x1, PCIe x16 and PCIe x4/x8 ?
09:16:02 PM 	Customer	Brian Szymanski	for a total of 6 physical slots?
09:16:33 PM 	Agent	XPS_AMB_Rep_Ryan	Just 3 Brian.
09:16:48 PM 	Customer	Brian Szymanski	okay then i cannot purchase this. thakn you and goodbye.