Agents.conf
agent => 1001,0000,Lefranc
agent => 1002,0000,Sagnier
agent => 1003,0000,Magasin
agent => 1004,0000,Atelier
agent => 1005,0000,Usine
Queues.conf
[support]
monitor-join = yes
joinempty = no
member => Agent/1002
member =>Agent/1001
queue-youarenext = queue-youarenext
periodic-announce-frequency=30
queue-minutes = queue-minutes
queue-thankyou = queue-thankyou
announce-frequency = 35
announce-holdtime = yes
[magasin]
queue-youarenext = queue-youarenext
periodic-announce-frequency=30
queue-minutes = queue-minutes
queue-thankyou = queue-thankyou
announce-frequency = 35
announce-holdtime = yes
joinempty = no
member => Agent/1003
[atelier]
queue-youarenext = queue-youarenext
periodic-announce-frequency=30
queue-minutes = queue-minutes
queue-thankyou = queue-thankyou
announce-frequency = 35
announce-holdtime = yes
joinempty = no
member => Agent/1004
[usine]
queue-youarenext = queue-youarenext
queue-minutes = queue-minutes
queue-thankyou = queue-thankyou
announce-frequency = 35
announce-holdtime = yes
joinempty = no
member => Agent/1005
Extensions.conf
;Log in people
exten => 704,1,AgentCallBackLogin(||@phonesystems)
exten => 706,1,Queue(support|tw|||180)
exten => 706,2,Goto(phonesystems,35,1)
exten => 707,1,Queue(usine|tw|||180)
exten => 707,2,Goto(phonesystems,30,1)
exten => 708,1,Queue(magasin|tw|||180)
exten => 708,2,Goto(phonesystems,30,1)
exten => 709,1,Queue(atelier|tw|||180)
exten => 709,2,Goto(phonesystems,30,1)
When i call the queue directly and noone is logged in, Cli output
-- Executing [708@phonesystems:1] Queue("Zap/29-1", "magasin|tw|||180") in new stack
-- Started music on hold, class 'default', on Zap/29-1
Extension Changed 33 new state InUse for Notify User 30
[Jun 9 19:09:26] WARNING[16556]: interface.c:215 decodeMP3: Junk at the beginning of frame 49443303
-- Stopped music on hold on Zap/29-1
-- <Zap/29-1> Playing 'queue-youarenext' (language 'en')
-- Told Zap/29-1 in magasin their queue position (which was 1)
-- <Zap/29-1> Playing 'queue-thankyou' (language 'en')
-- Started music on hold, class 'default', on Zap/29-1
[Jun 9 19:09:39] WARNING[16556]: interface.c:215 decodeMP3: Junk at the beginning of frame 49443303
-- Stopped music on hold on Zap/29-1
-- User disconnected from queue magasin when they almost made it
== Spawn extension (phonesystems, 708, 1) exited non-zero on 'Zap/29-1'
-- Hungup 'Zap/29-1'
Extension Changed 33 new state Idle for Notify User 30
usine has 0 calls (max unlimited) in 'ringall' strategy (1s holdtime), W:0, C:1, A:0, SL:0.0% within 0s
Members:
Agent/1005 (Not in use) has taken 1 calls (last was 819 secs ago)
No Callers
atelier has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s
Members:
Agent/1004 (Not in use) has taken no calls yet
No Callers
magasin has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s
Members:
Agent/1003 (Not in use) has taken no calls yet
No Callers
support has 0 calls (max unlimited) in 'ringall' strategy (1s holdtime), W:0, C:2, A:1, SL:0.0% within 0s
Members:
Agent/1002 (Not in use) has taken 2 calls (last was 659 secs ago)
Agent/1001 (Unavailable) has taken no calls yet
No Callers
the call to agent/1002
- Executing [60@phonesystems:2] Goto("Local/60@phonesystems-848f,2", "phonesystems|35|1") in new stack
-- Goto (phonesystems,35,1)
-- Executing [35@phonesystems:1] Dial("Local/60@phonesystems-848f,2", "Sip/35|20|wt") in new stack
-- Called 35
-- SIP/35-08265108 is ringing
-- Agent/1002 is ringing
-- SIP/35-08265108 is ringing
-- SIP/35-08265108 is ringing
-- SIP/35-08265108 is ringing