I had to deal a lot with management regarding our trip. Here comes a
long story, hope you enjoy it
--
We got there about 30 minutes early and checked in with a very nice man.
He said that the room wasn't ready yet but he'd call me on my cell
phone when it was. I thought great! So I walked around for a bit and
got a phone call saying our room wasn't ready still but he could upgrade
me to a better room for free. I originally ordered the room facing the
bay so I thought 'wow, something better? sweet'
We picked up our keys and went to our new room. This room was near by
the pool which was not an update by any means. It was very loud from
the pool music plus everyone running around screaming. Our neighbors
also had the TV on pretty loud and the walls are thin so we could hear
their tv. This trip was meant to relax and we couldnt do anything
but relax.
We were about to go out to the beach and relax since we couldnt do so
in our room and then we found a used condom in our room. Its a known
fact that people have sex in hotels, and we understand that but when
theres a used condom laying on the floor you get pretty grossed out and
question how much they clean these rooms before the next guest comes in.
I went up to the front and informed them and they told me the manager
would be there to meet me in my room so I went back. The manager came
a minute or so later with the cleaning crew and they told me Nobody has
been in this room for a few days it almost seemed like they didnt
believe us and we put it there to get free stuff. I didnt want
anything free actually. Then the room service made the comment Well
need to check the locks Great! What a great way to feel secure at
night, the staff of the hotel is wondering if someone broke in.
I went and asked for additional room and they said they were completely
booked. I even suggested we would upgrade and pay extra just to get out
of that room. Obviously we didnt feel safe from the room service
comments and felt dirty because of the used condom.
We ended up staying in that room over night and went to talk to the
front desk the next day, they stated again they had no rooms except the
suites which were an additional $70 a night. I just wanted to relax
and enjoy my vacation so we paid the extra.
Once we got into our suite, it was great. The room was clean and it
felt more like a $250 room (what we originally paid for for the first
room, not ~$350 for the suite) We had a problem with our telephones
(none of them worked) so I called the front desk on my cell phone and
told them and they said they would send someone up. After about 30
minutes of no one showing up, I removed all the telephones from the
jacks except one and it worked again so I just kept it that way. After
all I just needed to use the telephone to order some food (room service)
and spend more money at your hotel. I kept wanting to spend money and
the hotel made it near impossible for me.
Unfortunaly I dont remember the guys name who brought our room service
up to our hotel at night in the suite but he was very nice and was
great. The food was excellent and we enjoyed the rest of the vacation
the last day.
Anyways I would not recommend your hotel unless you planned on staying
in the suite rooms. The room I originally stayed in was not worth the
money by any means.
Thank you for your time.