Someone

on *:JOIN:#:{
  msg $nick Hello $nick, welcome to $chan ! please /msg $me Help <Description of your problem> for faster service.
}
on *:TEXT:help *:?:{
  onotice $chan HELP DESCRIPTION: $$2- - NAME: $nick - VHOST: $fulladdress
}
on *:TEXT:!next *:?:{
  if ($nick isop $chan) {
    cs $chan v $$2-
    msg $$2- You support request as been picked up. Your helper is $nick
  }
}
on *:TEXT:!finish *:?:{
  if ($nick isop $chan) {
    cs $chan devoice $$2-
    msg $$2- You support request as been terminated - Have a nice day!
    timer 1 20 /cs $chan k $$2- Idling is not permited in this channel.
  }
}