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11:16:42 AM System Initial Question/Comment: I have a nonfunctional notebook power supply that I need to have replaced.
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11:16:47 AM System Connected with NV RTS Janice Owen
11:16:51 AM NV RTS Janice Owen Thank you for contacting Dell Hardware Warranty Chat Support! Please give me a few moments to review your question and retrieve your service tag information.
11:17:33 AM NV RTS Janice Owen can you please verify the name of the person or company that owns this system, the address that should be listed and the current address of the system if parts or service were needed?
11:18:33 AM You [deleted]
11:18:50 AM You That address is also the physical and shipping address for parts
11:18:56 AM You and/or service
11:19:12 AM NV RTS Janice Owen Thank You. May I have your phone number and e-mail address?
11:19:27 AM You [deleted]
11:20:06 AM NV RTS Janice Owen Is this a new or existing issue that we are looking at?
11:20:14 AM You a new issue
11:20:45 AM You The power supply/charger suddenly stopped working last night, and the green light on it no longer lights up or supplies power.
11:21:07 AM NV RTS Janice Owen is there a solid green light on the ac adapter?
11:21:10 AM You When it failed, it caused the system to shut off and it would not power back on until I removed and replaced the battery
11:21:36 AM You the green light does not light up
11:21:48 AM NV RTS Janice Owen are you connected to a power strip?
11:22:09 AM You no, directly to the wall
11:22:36 AM NV RTS Janice Owen try a different wall outlet
11:22:50 AM You already have, it still doesn't work
11:23:28 AM NV RTS Janice Owen remove the battery
11:23:32 AM NV RTS Janice Owen disconnect the ac adapter
11:23:49 AM NV RTS Janice Owen hold the power button for 20 seconds to discharge any remaining power
11:24:07 AM You I'm currently using the system with a secondary AC adapter which works fine
11:24:23 AM You if I were to follow your directions, I'd be disconnected from this chat
11:25:11 AM NV RTS Janice Owen ok
11:25:16 AM NV RTS Janice Owen hang on for a few minutes
11:25:31 AM You ok