12:14:30 PM System You are now being connected to an agent. Thank you for using Dell Chat
12:14:30 PM System Connected with RTS Ashley M
12:14:40 PM RTS Ashley M Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Ashley and I will be assisting you today. In order for me to help you, can you provide details about the issue youre having?
12:14:41 PM Jon Bailey Good afternoon.
12:15:03 PM Jon Bailey I'm in the IT department for our company, we have about fifteen Dell Latitude D610 models. This particular one has had the backlight stop lighting up.
12:15:16 PM Jon Bailey Everything else seems functional, and the display is visible when an external monitor is plugged in.
12:15:34 PM Jon Bailey The problem remains both when on battery and on AC power w/ battery removed, and jiggling the "lid closed" pin doesn't seem to resolve it.
12:17:40 PM RTS Ashley M I understand that your backlight is not working , and I'll do my best to get this resolved for you. Is this your first time chatting in for the issue?
12:17:47 PM Jon Bailey Yes.