Dear Josh,
Thank you for contacting Microsoft Windows Update Support. My name is Johnny, and I am glad to work with you. For your reference, the case ID for this service request is SRX 1033030183. You can contact me directly by sending an email to v-30jozh@mssupport.microsoft.com with the case ID in the subject line.
From the problem description, I understand that the error code 0x8007F0CC was received when trying to install Windows XP Service Pack 2. Please feel free to let me know if I misunderstood.
I understand the inconvenience you have experienced. Please be assured that I will do my best to resolve the issue.
The issue may be caused by the following factors:
1. The installation is affected by some third-party security software.
2. The downloaded installation file is corrupted.
In order to narrow down the cause of our issue, let's refer to the following steps:
NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or Web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to enable them again when the update process has been completed.
Step 1 Reload the Update temporary folders
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This step can help us reload the downloaded installation files.
1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net stop WuAuServ
2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.
Net start WuAuServ
If it does not work, let's refer to the following steps to manually download and install the update in Safe Mode. In Safe Mode, any security software will not be launched.
Step 2 Download and install the update manually.
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1. Please download the update from
http://download.microsoft.com/download/1/6/5/165b076b-aaa9-443d-84f0-73cf11fdcdf8/WindowsXP-KB835935-SP2-ENU.exe
Please note its location.
2. Restart the computer.
3. Keep pressing the F8 key until the Windows Startup menu appears.
4. Choose Safe Mode, and press Enter.
5. Please install the update in the Safe Mode.
Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. We can just restart the computer to switch to Normal Mode
Please test the issue again via the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
How to capture a Screenshot:
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1. When the error appears, please press the Print Screen key (PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File menu, type a file name for the screenshot, choose JPEG as "Save as type", click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment to: v-30jozh@mssupport.microsoft.com
How to collect System Information:
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The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:
1. Click Start, go to "Run", type in "MSINFO32" (without quotation marks) and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save"; save it as an NFO file, such as "system.nfo" to your local Desktop.
3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
4. Please send it as an attachment to v-30jozh@mssupport.microsoft.com
How to collect the Windows Update log file
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Note: Since there are two Windows Update log files with similar names, please be aware that I am requesting the "WindowsUpdate.log" file without a space in the middle of the name.
1. Click on Start, Run and type "WindowsUpdate.log" (without the quotes)
2. Click on the OK button. We will see a file named "WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and select "Desktop" in the "Save in" option on the top of the window.
4. Click on the Save button. The file will be saved to your Desktop. Please send the file as an attachment in an email to v-30jozh@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.
If anything is unclear, please feel free to let me know. I am glad to be of assistance.
I look forward to hearing from you.
Best Regards,
Johnny Zhang
v-30jozh@mssupport.microsoft.com
Microsoft Windows Support Professional
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Very satisfied customers are my top priority.
Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Charles Zhang at v-30chzh@mssupport.microsoft.com.
Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
Give your computer continuous antivirus and firewall protection, along with regular tune-ups and back-ups to maintain its performance