Dear Customer,
Further to the recent email we sent to you regarding heavy usage;
your broadband Internet usage has again been highlighted as
exceptionally high during peak periods and is affecting the
service we provide to other customers.
Please carefully read the following email to avoid any further
warnings. This is your final warning, if you do not reduce your
usage during the peak periods we will manage your service during
the peak hours.
Please ensure you read our Fair Use Policy
(http://www.tiscali.co.uk/fup) so you are clear on your obligations
with regards to internet use during the peak hours.
You may upload and download as you wish outside the peak hours;
but we ask that you are considerate when using the internet during
the peak period. Peak hours are from 6pm to 11pm Monday to Sunday.
To avoid any further heavy use warnings
we strongly recommend you adhere to the following guidelines:
o) Do not download large files during the peak periods
o) Do not use Peer-to-Peer file sharing software during peak
periods (e.g. Kazaa, BitTorrent)
o) Try and keep internet use to email and web browsing during
these times.
If you do not reduce your usage during these peak times
(6pm to 11pm) we will manage your usage. This means that
you will share bandwidth with other heavy users during
peak times instead of sharing bandwidth with normal users.
Your service will continue to be unlimited, but by sharing
bandwidth with other heavy users you are likely to experience
slower speeds during peak times.
If you have a query regarding this letter then you can email
broadbandservices@uk.tiscali.com
Important Note: When emailing please use your Tiscali email
address (username@tiscali.co.uk) and use the following reference
in the subject line "FUP Warning2". It may prove difficult for us
to process any queries or requests without this information.
Yours Sincerely
Tiscali Broadband Team