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When a call comes in for the button monitored (mybutton), it will open a browser window pointing to url in the target. It will use method get to send the variable clid to that url, so you can perform your search for the customer record.

You have to add the variables when loading the .swf file. Open the index.html supplied and look for all the instances of operator_panel.swf and append the variables like:

operator_panel.swf?mybutton=4&url=customer.php&target=bottom