For any piece of equipment that is purchased through eBay or from another
company, the obtaining company does not receive any warranty support and
must place the used Cisco unit under a support contract in order to get
help from the TAC. In order to receive a support contract, customers must
purchase a new software license and have their used equipment
inspected. Customers may purchase the software license and inspection from
their Cisco Service Sales Rep or Account Manager. Please direct customers
to these Cisco employees. Service Relations will not sell said
products. On-Site Service will arrange equipment inspections.