[12:41] gr8support: Hey Ron
[12:41] *** Auto-response sent to gr8support: I am currently away from the computer.
[12:41] Ronsshopshack: Hello
[12:41] gr8support: Can you check the DA server?
[12:42] Ronsshopshack: for?
[12:42] gr8support: I think there's some problem with the DA install
[12:42] gr8support: The server does not receive or send emails
[12:42] Ronsshopshack: have you looked into it?
[12:44] gr8support: Yea, everything looks fine.
[12:44] Ronsshopshack: did you test the email?
[12:44] gr8support: yes
[12:44] Ronsshopshack: did it work?
[12:44] gr8support: When I tried to send email using root it said "mail command not found" :(
[12:45] Ronsshopshack: so whats its missing?
[12:45] Ronsshopshack: exim?
[12:45] gr8support: Exim's there but I think it needs to be resinstalled
[12:47] Ronsshopshack: ill have it looked into
[12:47] Ronsshopshack: thanks
[12:48] gr8support: :)
[12:48] Ronsshopshack: Have you guys answered any tickets yet within the 30 mins response time?
[12:48] Ronsshopshack: this ticket is 2 days old
[12:48] Ronsshopshack: and we are just now looking into it
[12:48] Ronsshopshack: ?
[12:49] gr8support: Nope, we checked each and everything possioble in such issues
[12:49] Ronsshopshack: I dont think you understand
[12:50] gr8support: Yes I understand what you're saying
[12:50] gr8support: You're asking me that the ticket is 2 days old and we're working on it now, correct?
[12:50] Ronsshopshack: heres what I see
[12:51] Ronsshopshack: ticket comes in at Posted on 08 Dec 2006 12:28 AM
[12:51] Ronsshopshack: ben comes in at Posted on 08 Dec 2006 02:12 AM
[12:51] Ronsshopshack: 2 hours later
[12:51] Ronsshopshack: we have agreed 30 mins
[12:51] Ronsshopshack: how...
[12:52] Ronsshopshack: now*
[12:52] Ronsshopshack: Posted on 09 Dec 2006 10:38 AM
[12:52] Ronsshopshack: client posted again at
[12:52] Ronsshopshack: Posted on 09 Dec 2006 10:38 AM
[12:52] Ronsshopshack: what I dont understand is, why no one answer tickets within 30 mins
[12:53] Ronsshopshack: and why over 24 hours later we still have no solution
[12:53] Ronsshopshack: and its been 2.5 hours since the client has asked
[12:53] Ronsshopshack: and we still have not responded
[12:54] gr8support: I really apologize for that I'll reply immediately
[12:54] gr8support: Don't pay me for this one
[12:54] Ronsshopshack: Im replying now
[12:54] Ronsshopshack: you have not met any ticket within our agreed time
[12:54] Ronsshopshack: not one
[12:55] Ronsshopshack: You have taken off on holidays and just the other day you said you were going to be gone a week. I did not expect this from you.
[12:55] Ronsshopshack: I am not very happy
[12:55] Ronsshopshack: its been nothing but mistakes
[12:55] gr8support: It's not a week, it was a typo Ron
[12:55] Ronsshopshack: and no response to my clients
[12:56] gr8support: I only meant 2 days, but I'm not going to take'em now
[12:59] gr8support: I assure you that you'll not get a chance to complain from now one
[12:59] gr8support: on*
[13:00] Ronsshopshack: You assured me of that the last time when the server was down for 7 hours
[13:00] gr8support: But we didn't have the hypervpm or dc login Ron
[13:00] Ronsshopshack: I understand that
[13:01] Ronsshopshack: but you didnt even respond to clients
[13:01] Ronsshopshack: they had to post back asking if anyone was ever there
[13:01] Ronsshopshack: they said, "Is anyone there"
[13:01] Ronsshopshack: that makes us look bad
[13:02] gr8support: Yes, I really understand what would you be thinking at that time
[13:02] Ronsshopshack: This is my business, and I work hard to grow it and provide top quality service and support. I feel we are missing the boat.
[13:03] Ronsshopshack: if someone would have responded that we are aware of the issue and we are looking into resolving it, it would have made us look a little better
[13:03] Ronsshopshack: but no response at all
[13:03] Ronsshopshack: thats not accpetiable
[13:03] Ronsshopshack: and neither is a ticket that has been open for other 24 hours with no resolve or update to the client
[13:05] gr8support: I assure you that this won't happen again.
[13:07] gr8support: And this is the last time I'm saying this
[13:18] gr8support: So are you check the email issue?
[13:19] Ronsshopshack: yes
[13:19] gr8support: ok
[14:26] *** "gr8support" signed off at Sat Dec 09 14:26:01 2006.
[14:44] *** "gr8support" signed on at Sat Dec 09 14:44:33 2006.