[general]
;
; Global settings for call queues
; (none exist currently)
;
; Note that a timeout to fail out of a queue may be passed as part of application call
; from extensions.conf:
; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
; example: Queue(dave|t|||45)
[default]
;
; Default settings for queues (currently unused)
;
[marketing]
;
; A sample call queue
;
; Music sets which musiconhold applies for this particular
; call queue
;
music = slimp3
;
; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
;announce = queue-marketing
;
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
; leastrecent - ring interface which was least recently called by this queue
; fewestcalls - ring the one with fewest completed calls from this queue
; random - ring random interface
; rrmemory - round robin with memory, remember where we left off last ring pass
;
strategy = ringall
;
; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.
;
context = incoming
;
; How long do we let the phone ring before we consider this a timeout...
;
timeout = 30
;
; How long do we wait before trying all the members again?
;
retry = 5
;
; After a successful call, how long to wait before sending a potentially
; free member another call (default is 0, or no delay)
;
wrapuptime=5
;
; Maximum number of people waiting in the queue (0 for unlimited)
;
maxlen = 0
;
;
; How often to announce queue position and/or estimated holdtime to caller (0=off)
;
announce-frequency = 90
;
; Should we include estimated hold time in position announcements?
; Either yes, no, or only once; hold time will not be announced if <1 minute
;
;announce-holdtime = yes|no|once
announce-holdtime = yes
;
; Use these sound files in making position/holdtime announcements. The
; defaults are as listed below -- change only if you need to.
;
queue-youarenext = queue-youarenext ; ("You are now first in line.")
queue-thereare = queue-thereare ; ("There are")
queue-callswaiting = queue-callswaiting ; ("calls waiting.")
queue-holdtime = queue-holdtime ; ("The current est. holdtime is")
queue-minutes = queue-minutes ; ("minutes.")
queue-thankyou = queue-thankyou ; ("Thank you for your patience.")
;
; Calls may be recorded using Asterisk's monitor resource
; This can be enabled from within the Queue application, starting recording
; when the call is actually picked up; thus, only successful calls are
; recorded, and you are not recording while people are listening to MOH.
; To enable monitoring, simply specify "monitor-format"; it will be disabled
; otherwise.
;
; You can specify the monitor filename with by calling SetVar(MONITOR_FILENAME=foo)
; Otherwise it will use ${UNIQUEID}
;
; monitor-format = gsm|wav|wav49
monitor-format = gsm
;
; If you wish to have the two files joined together when the call ends set this to yes
;
monitor-join = yes
;
; Each member of this call queue is listed on a separate line in
; the form technology/dialstring. "member" means a normal member of a
; queue. An optional penalty may be specified after a comma, such that
; entries with higher penalties are considered last.
;
;member => Zap/1
;member => Zap/2
;member => Agent/1001
;member => Agent/1002
member => Agent/30 ; Any agent in group 1
member => Agent/31
member => Agent/32
member => Agent/33
;member => Agent/:1,1 ; Any agent in group 1, wait for first
; available, but consider with penalty