I don't think you understand.
1. Go to www.ups.com
2. Type in 1ZR6V2176816168958
3. Look at shipping information.
The guy who created the label spelled my city wrong, there is no such thing as port siskatchewan AB.
----- Original Message -----
From: English AMR Support Logitech <support-enu@logitech.com>
Date: Tuesday, August 23, 2011 7:10 am
Subject: no sound from left earpiece ue170 [Incident: 110813-001728]
To: staylor68@shaw.ca
>
> Recently you requested personal assistance from our on-line
> support
> center. Below is a summary of your request and our response.
>
> If this issue is not resolved to your satisfaction, you may
> reopen it
> within the next 30 days.
>
> Thank you for allowing us to be of service to you.
>
> To access your question from our support site, click the
> following
> link or paste it into your web browser.
> http://logitech-en-
> amr.custhelp.com/app/account/questions/detail/i_id/7008868
>
> Subject
> ---------------------------------------------------------------
> no sound from left earpiece ue170
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Romualdo Jr.) - 08/23/2011 06:10 AM
> Dear AUSTIN ,
>
> Your replacement device is already in transit according to the
> tracking # that was sent to you 1ZR6V2176816168958
>
> Last Location:
> Departed - Nashville, TN, United States, Tuesday, 08/23/2011
>
> About your correct shipping address , it was validated already
> and modified. Kindly reply back once you received your
> replacement . Thanks .
>
>
>
> John
> Logitech customer care
>
> Customer (austin taylor) - 08/22/2011 06:40 PM
> To:
>
>
>
>
>
>
>
>
>
>
>
> PORT SISKATCHEWAN,
>
>
> AB,
>
>
>
> CA
>
>
> That is not a city. My city is "Fort Saskatchewan" NOT Port Siskatchewan.
>
>
>
> ----- Original Message -----
> From: English AMR Support Logitech <support-enu@logitech.com>
> Date: Monday, August 22, 2011 6:20 pm
> To: staylor68@shaw.ca
> >
> > Recently you requested personal assistance from our on-line
> > support
> > center. Below is a summary of your request and our response.
> >
> > We will assume your issue has been resolved if we do not hear
> > from you
> > within 168 hours.
> >
> > Thank you for allowing us to be of service to you.
> >
> > To access your question from our support site, click the
> > following
> > link or paste it into your web browser.
> > http://logitech-en-
> > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> >
> > Subject
> > ---------------------------------------------------------------
> > no sound from left earpiece ue170
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response (Christian Ralph) - 08/22/2011 05:20 PM
> > Hi Austin,
> >
> > Don't worry we already validated your shipping address,
> > you can check it to this tracking # 1ZR6V2176816168958.
> >
> >
> > Thanks,
> >
> > Logitech Customer Care
> >
> > Customer (austin taylor) - 08/22/2011 04:58 PM
> > Port Siskatchewan is spelled Fort Saskatchewan.
> >
> > Response (Administrator) - 08/22/2011 12:10 PM
> > -- This is an automatically generated e-mail. Please do not
> > reply to it --
> >
> > Dear austin taylor
> >
> > Your fulfillment has been shipped.
> >
> > The following products were included :
> >
> > 1 ¦ MetroFi 170,Ultimate Ears
> > AMR
> >
> >
>
> > Shipment Method: UPS GROUND
> > Tracking Number: 1ZR6V2176816168958
> > To track your package visit UPS.com
> >
> > RMA ID: 110813-001728
> >
> > Delivery Address:
> >
> > austin taylor
> > 768930 99th avenue
> > t8l3l1
> > port siskatchewan
> > Canada
> >
> > Regards,
> >
> > Logitech Customer Support
> > http://support.logitech.com
> >
> >
> > -- This is an automatically generated e-mail. Please do not
> > reply to it --
> >
> >
> > Customer (austin taylor) - 08/17/2011 05:26 PM
> > Thank you for being so understanding.
> > Thanks,
> > Austin
> > ----- Original Message -----
> > From: English AMR Support Logitech <support-enu@logitech.com>
> > Date: Wednesday, August 17, 2011 12:17 pm
> > To: staylor68@shaw.ca
> > >
> > > Recently you requested personal assistance from our on-line
> > > support
> > > center. Below is a summary of your request and our response.
> > >
> > > We will assume your issue has been resolved if we do not
> hear
> > > from you
> > > within 168 hours.
> > >
> > > Thank you for allowing us to be of service to you.
> > >
> > > To access your question from our support site, click the
> > > following
> > > link or paste it into your web browser.
> > > http://logitech-en-
> > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > >
> > > Subject
> > > -------------------------------------------------------------
> --
> > > no sound from left earpiece ue170
> > >
> > >
> > > Discussion Thread
> > > -------------------------------------------------------------
> --
> > > Response (Romualdo Jr.) - 08/17/2011 11:17 AM
> > > Dear Austin ,
> > >
> > > I received your email and i spoke with my supervisor
> regarding
> > > your issue and we decide to release your replacement
> > considering
> > > that there is no UPS store in your area . Once the
> > > replacement device is ready for shipment , a tracking # will
> > be
> > > generated for you and we will be sending it through your
> email
> > .
> > > Thanks .
> > >
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > > Customer (austin taylor) - 08/16/2011 05:43 PM
> > > We have no UPS Store in our area.
> > > ----- Original Message -----
> > > From: English AMR Support Logitech <support-enu@logitech.com>
> > > Date: Tuesday, August 16, 2011 12:43 pm
> > > To: staylor68@shaw.ca
> > > >
> > > > Recently you requested personal assistance from our on-
> line
> > > > support
> > > > center. Below is a summary of your request and our response.
> > > >
> > > > We are continuing to work on your issue. To provide more
> > > > information,
> > > > click the following link or paste it into your web browser.
> > > > http://logitech-en-
> > > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > > >
> > > > Subject
> > > > -----------------------------------------------------------
> --
> > --
> > > > no sound from left earpiece ue170
> > > >
> > > >
> > > > Discussion Thread
> > > > -----------------------------------------------------------
> --
> > --
> > > > Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> > > > Dear AUSTIN ,
> > > >
> > > > We have sent you the latest prepaid shipping label through
> > > your
> > > > email , kindly check on it and use it in returning back
> your
> > > > defective unit by going to the nearest UPS Store in your
> > > > area . Thanks .
> > > >
> > > >
> > > > John
> > > > Logitech customer care
> > > >
> > > > Customer (austin taylor) - 08/15/2011 04:56 PM
> > > > I have not received my prepaid shipping label.
> > > > ----- Original Message -----
> > > > From: English AMR Support Logitech <support-enu@logitech.com>
> > > > Date: Monday, August 15, 2011 10:41 am
> > > > To: staylor68@shaw.ca
> > > > >
> > > > > Recently you requested personal assistance from our on-
> > line
> > > > > support
> > > > > center. Below is a summary of your request and our response.
> > > > >
> > > > > We are continuing to work on your issue. To provide more
> > > > > information,
> > > > > click the following link or paste it into your web browser.
> > > > > http://logitech-en-
> > > > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > > > >
> > > > > Subject
> > > > > ---------------------------------------------------------
> --
> > --
> > > --
> > > > > no sound from left earpiece ue170
> > > > >
> > > > >
> > > > > Discussion Thread
> > > > > ---------------------------------------------------------
> --
> > --
> > > --
> > > > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > > > Dear Austin ,
> > > > >
> > > > > I received your proof of purchase and do not worry about
> > the
> > > > > packaging , just look for any box you may find , just
> > make
> > > > > sure that it is completely sealed with the prepaid
> > shipping
> > > > > label attached on it . Thanks .
> > > > >
> > > > >
> > > > > John
> > > > > Logitech customer care
> > > > >
> > > > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > > > I do not have the packaging, only the headphones and the
> > > > medium
> > > > > ear pieces.
> > > > > ----- Original Message -----
> > > > > From: English AMR Support Logitech
> > > > > Date: Friday, August 12, 2011 4:14 pm
> > > > > To: staylor68@shaw.ca
> > > > >
> > > > > ==================== image File Attachment
> ====================> > > > s1.png, 59873 bytes, added to incident
> > > > >
> > > > > ==================== image File Attachment
> ====================> > > > s2.png, 21909 bytes, added to incident
> > > > >
> > > > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > > > Dear Austin ,
> > > > >
> > > > > Thank you for contacting Logitech Customer Care. You are
> > > > > receiving this email because your recently contacted
> > > Logitech
> > > > > regarding product warranty.
> > > > >
> > > > > To continue with the warranty process, Logitech requests
> > the
> > > > > following:
> > > > > 1. Send the product with all parts and packaging to the
> > > > > following address. You will receive a pre-paid shipping
> > > label
> > > > > from Logitech within 24 hours:
> > > > >
> > > > > Logitech Return Center
> > > > > 4149 S. 37th Street
> > > > > Phoenix, AZ 85040-1842
> > > > >
> > > > > 2. (If requested) Send a copy of your receipt using one
> of
> > > the
> > > > > following methods:
> > > > >
> > > > > Option A) Reply to this email with the receipt as an
> attachment.> > > > Option B) Include a copy of the receipt in
> the package
> > being
> > > > > sent back to Logitech.
> > > > > Option C) Fax to 800-828-9243. Be sure you clearly write
> > the
> > > > > incident number ( 110813-001728 ) on the receipt.
> > > > >
> > > > > Please note that once Logitech receives the requested
> > items
> > > it
> > > > > will take 7-10 days to complete the process. You will
> > > receive
> > > > an
> > > > > email with a tracking number once the product ships.
> > > > >
> > > > > Thank you
> > > > > Logitech Customer Care
> > > > >
> > > > >
> > > > > Question Reference #110813-001728
> > > > > ---------------------------------------------------------
> --
> > --
> > > --
> > > > > Product Level 1: Audio
> > > > > Product Level 2: Earphones and Headphones
> > > > > Product Level 3: Ultimate Ears MetroFi 170
> > > > > Date Created:
> > > > > 08/12/2011 03:14 PM
> > > > > Last Updated:
> > > > > 08/15/2011 09:41 AM
> > > > > Status: Pending
> > > > > M/N (Model number):
> > > > > PID or
> > > > > S/N: .
> > > > > P/N (Part number): .
> > > > > Operating System: Other
> > > > > Logitech Software:
> > > > > Software Version: xx.x.x
> > > > > Downloaded latest SW:
> > > > > HarmonyMartiniUserid:
> > > > > Inquiry Type: RMA
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > > Dear Austin ,
> > > >
> > > > I received your proof of purchase and do not worry about
> the
> > > > packaging , just look for any box you may find , just
> make
> > > > sure that it is completely sealed with the prepaid
> shipping
> > > > label attached on it . Thanks .
> > > >
> > > >
> > > > John
> > > > Logitech customer care
> > > >
> > > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > > I do not have the packaging, only the headphones and the
> > > medium
> > > > ear pieces.
> > > > ----- Original Message -----
> > > > From: English AMR Support Logitech
> > > > Date: Friday, August 12, 2011 4:14 pm
> > > > To: staylor68@shaw.ca
> > > >
> > > > ==================== image File Attachment ====================
> > > > s1.png, 59873 bytes, added to incident
> > > >
> > > > ==================== image File Attachment ====================
> > > > s2.png, 21909 bytes, added to incident
> > > >
> > > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > > Dear Austin ,
> > > >
> > > > Thank you for contacting Logitech Customer Care. You are
> > > > receiving this email because your recently contacted
> > Logitech
> > > > regarding product warranty.
> > > >
> > > > To continue with the warranty process, Logitech requests
> the
> > > > following:
> > > > 1. Send the product with all parts and packaging to the
> > > > following address. You will receive a pre-paid shipping
> > label
> > > > from Logitech within 24 hours:
> > > >
> > > > Logitech Return Center
> > > > 4149 S. 37th Street
> > > > Phoenix, AZ 85040-1842
> > > >
> > > > 2. (If requested) Send a copy of your receipt using one of
> > the
> > > > following methods:
> > > >
> > > > Option A) Reply to this email with the receipt as an attachment.
> > > > Option B) Include a copy of the receipt in the package
> being
> > > > sent back to Logitech.
> > > > Option C) Fax to 800-828-9243. Be sure you clearly write
> the
> > > > incident number ( 110813-001728 ) on the receipt.
> > > >
> > > > Please note that once Logitech receives the requested
> items
> > it
> > > > will take 7-10 days to complete the process. You will
> > receive
> > > an
> > > > email with a tracking number once the product ships.
> > > >
> > > > Thank you
> > > > Logitech Customer Care
> > > >
> > > >
> > > > Question Reference #110813-001728
> > > > -----------------------------------------------------------
> --
> > --
> > > > Product Level 1: Audio
> > > > Product Level 2: Earphones and Headphones
> > > > Product Level 3: Ultimate Ears MetroFi 170
> > > > Date Created:
> > > > 08/12/2011 03:14 PM
> > > > Last Updated:
> > > > 08/16/2011 11:43 AM
> > > > Status: Pending
> > > > M/N (Model number):
> > > > PID or
> > > > S/N: .
> > > > P/N (Part number): .
> > > > Operating System: Other
> > > > Logitech Software:
> > > > Software Version: xx.x.x
> > > > Downloaded latest SW:
> > > > HarmonyMartiniUserid:
> > > > Inquiry Type: RMA
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > > Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> > > Dear AUSTIN ,
> > >
> > > We have sent you the latest prepaid shipping label through
> > your
> > > email , kindly check on it and use it in returning back your
> > > defective unit by going to the nearest UPS Store in your
> > > area . Thanks .
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > > Customer (austin taylor) - 08/15/2011 04:56 PM
> > > I have not received my prepaid shipping label.
> > > ----- Original Message -----
> > > From: English AMR Support Logitech <support-enu@logitech.com>
> > > Date: Monday, August 15, 2011 10:41 am
> > > To: staylor68@shaw.ca
> > > >
> > > > Recently you requested personal assistance from our on-
> line
> > > > support
> > > > center. Below is a summary of your request and our response.
> > > >
> > > > We are continuing to work on your issue. To provide more
> > > > information,
> > > > click the following link or paste it into your web browser.
> > > > http://logitech-en-
> > > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > > >
> > > > Subject
> > > > -----------------------------------------------------------
> --
> > --
> > > > no sound from left earpiece ue170
> > > >
> > > >
> > > > Discussion Thread
> > > > -----------------------------------------------------------
> --
> > --
> > > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > > Dear Austin ,
> > > >
> > > > I received your proof of purchase and do not worry about
> the
> > > > packaging , just look for any box you may find , just
> make
> > > > sure that it is completely sealed with the prepaid
> shipping
> > > > label attached on it . Thanks .
> > > >
> > > >
> > > > John
> > > > Logitech customer care
> > > >
> > > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > > I do not have the packaging, only the headphones and the
> > > medium
> > > > ear pieces.
> > > > ----- Original Message -----
> > > > From: English AMR Support Logitech
> > > > Date: Friday, August 12, 2011 4:14 pm
> > > > To: staylor68@shaw.ca
> > > >
> > > > ==================== image File Attachment ====================
> > > > s1.png, 59873 bytes, added to incident
> > > >
> > > > ==================== image File Attachment ====================
> > > > s2.png, 21909 bytes, added to incident
> > > >
> > > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > > Dear Austin ,
> > > >
> > > > Thank you for contacting Logitech Customer Care. You are
> > > > receiving this email because your recently contacted
> > Logitech
> > > > regarding product warranty.
> > > >
> > > > To continue with the warranty process, Logitech requests
> the
> > > > following:
> > > > 1. Send the product with all parts and packaging to the
> > > > following address. You will receive a pre-paid shipping
> > label
> > > > from Logitech within 24 hours:
> > > >
> > > > Logitech Return Center
> > > > 4149 S. 37th Street
> > > > Phoenix, AZ 85040-1842
> > > >
> > > > 2. (If requested) Send a copy of your receipt using one of
> > the
> > > > following methods:
> > > >
> > > > Option A) Reply to this email with the receipt as an attachment.
> > > > Option B) Include a copy of the receipt in the package
> being
> > > > sent back to Logitech.
> > > > Option C) Fax to 800-828-9243. Be sure you clearly write
> the
> > > > incident number ( 110813-001728 ) on the receipt.
> > > >
> > > > Please note that once Logitech receives the requested
> items
> > it
> > > > will take 7-10 days to complete the process. You will
> > receive
> > > an
> > > > email with a tracking number once the product ships.
> > > >
> > > > Thank you
> > > > Logitech Customer Care
> > > >
> > > >
> > > > Question Reference #110813-001728
> > > > -----------------------------------------------------------
> --
> > --
> > > > Product Level 1: Audio
> > > > Product Level 2: Earphones and Headphones
> > > > Product Level 3: Ultimate Ears MetroFi 170
> > > > Date Created:
> > > > 08/12/2011 03:14 PM
> > > > Last Updated:
> > > > 08/15/2011 09:41 AM
> > > > Status: Pending
> > > > M/N (Model number):
> > > > PID or
> > > > S/N: .
> > > > P/N (Part number): .
> > > > Operating System: Other
> > > > Logitech Software:
> > > > Software Version: xx.x.x
> > > > Downloaded latest SW:
> > > > HarmonyMartiniUserid:
> > > > Inquiry Type: RMA
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > Dear Austin ,
> > >
> > > I received your proof of purchase and do not worry about the
> > > packaging , just look for any box you may find , just make
> > > sure that it is completely sealed with the prepaid shipping
> > > label attached on it . Thanks .
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > >
> > > Question Reference #110813-001728
> > > -------------------------------------------------------------
> --
> > > Product Level 1: Audio
> > > Product Level 2: Earphones and Headphones
> > > Product Level 3: Ultimate Ears MetroFi 170
> > > Date Created:
> > > 08/12/2011 03:14 PM
> > > Last Updated:
> > > 08/17/2011 11:17 AM
> > > Status: Waiting
> > > M/N (Model number):
> > > PID or
> > > S/N: .
> > > P/N (Part number): .
> > > Operating System: Other
> > > Logitech Software:
> > > Software Version: xx.x.x
> > > Downloaded latest SW:
> > > HarmonyMartiniUserid:
> > > Inquiry Type: RMA
> > >
> > >
> > >
> > >
> > >
> >
> > Response (Romualdo Jr.) - 08/17/2011 11:17 AM
> > Dear Austin ,
> >
> > I received your email and i spoke with my supervisor regarding
> > your issue and we decide to release your replacement
> considering
> > that there is no UPS store in your area . Once the
> > replacement device is ready for shipment , a tracking # will
> be
> > generated for you and we will be sending it through your email
> .
> > Thanks .
> >
> >
> >
> > John
> > Logitech customer care
> >
> >
> > Question Reference #110813-001728
> > ---------------------------------------------------------------
> > Product Level 1: Audio
> > Product Level 2: Earphones and Headphones
> > Product Level 3: Ultimate Ears MetroFi 170
> > Date Created:
> > 08/12/2011 03:14 PM
> > Last Updated:
> > 08/22/2011 05:20 PM
> > Status: Waiting
> > M/N (Model number):
> > PID or
> > S/N: .
> > P/N (Part number): .
> > Operating System: Other
> > Logitech Software:
> > Software Version: xx.x.x
> > Downloaded latest SW:
> > HarmonyMartiniUserid:
> > Inquiry Type: RMA
> >
> >
> >
> >
> >
>
> Response (Christian Ralph) - 08/22/2011 05:20 PM
> Hi Austin,
>
> Don't worry we already validated your shipping address,
> you can check it to this tracking # 1ZR6V2176816168958.
>
>
> Thanks,
>
> Logitech Customer Care
>
> Customer (austin taylor) - 08/22/2011 04:58 PM
> Port Siskatchewan is spelled Fort Saskatchewan.
>
> Response (Administrator) - 08/22/2011 12:10 PM
> -- This is an automatically generated e-mail. Please do not
> reply to it --
>
> Dear austin taylor
>
> Your fulfillment has been shipped.
>
> The following products were included :
>
> 1 ¦ MetroFi 170,Ultimate Ears
> AMR
>
>
> Shipment Method: UPS GROUND
> Tracking Number: 1ZR6V2176816168958
> To track your package visit UPS.com
>
> RMA ID: 110813-001728
>
> Delivery Address:
>
> austin taylor
> 768930 99th avenue
> t8l3l1
> port siskatchewan
> Canada
>
> Regards,
>
> Logitech Customer Support
> http://support.logitech.com
>
>
> -- This is an automatically generated e-mail. Please do not
> reply to it --
>
>
>
> Question Reference #110813-001728
> ---------------------------------------------------------------
> Product Level 1: Audio
> Product Level 2: Earphones and Headphones
> Product Level 3: Ultimate Ears MetroFi 170
> Date Created:
> 08/12/2011 03:14 PM
> Last Updated:
> 08/23/2011 06:10 AM
> Status: Solved
> M/N (Model number):
> PID or
> S/N: .
> P/N (Part number): .
> Operating System: Other
> Logitech Software:
> Software Version: xx.x.x
> Downloaded latest SW:
> HarmonyMartiniUserid:
> Inquiry Type: RMA
>
>
>
>
>
Response Romualdo Jr. 08/23/2011 06:10 AM
Dear AUSTIN ,
Your replacement device is already in transit according to the tracking # that was sent to you 1ZR6V2176816168958
Last Location:
Departed - Nashville, TN, United States, Tuesday, 08/23/2011
About your correct shipping address , it was validated already and modified. Kindly reply back once you received your replacement . Thanks .
John
Logitech customer care
Customer austin taylor 08/22/2011 06:40 PM
To:
PORT SISKATCHEWAN,
AB,
CA
That is not a city. My city is "Fort Saskatchewan" NOT Port Siskatchewan.
----- Original Message -----
From: English AMR Support Logitech <support-enu@logitech.com>
Date: Monday, August 22, 2011 6:20 pm
Subject: no sound from left earpiece ue170 [Incident: 110813-001728]
To: staylor68@shaw.ca
>
> Recently you requested personal assistance from our on-line
> support
> center. Below is a summary of your request and our response.
>
> We will assume your issue has been resolved if we do not hear
> from you
> within 168 hours.
>
> Thank you for allowing us to be of service to you.
>
> To access your question from our support site, click the
> following
> link or paste it into your web browser.
> http://logitech-en-
> amr.custhelp.com/app/account/questions/detail/i_id/7008868
>
> Subject
> ---------------------------------------------------------------
> no sound from left earpiece ue170
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Christian Ralph) - 08/22/2011 05:20 PM
> Hi Austin,
>
> Don't worry we already validated your shipping address,
> you can check it to this tracking # 1ZR6V2176816168958.
>
>
> Thanks,
>
> Logitech Customer Care
>
> Customer (austin taylor) - 08/22/2011 04:58 PM
> Port Siskatchewan is spelled Fort Saskatchewan.
>
> Response (Administrator) - 08/22/2011 12:10 PM
> -- This is an automatically generated e-mail. Please do not
> reply to it --
>
> Dear austin taylor
>
> Your fulfillment has been shipped.
>
> The following products were included :
>
> 1 ¦ MetroFi 170,Ultimate Ears
> AMR
>
>
> Shipment Method: UPS GROUND
> Tracking Number: 1ZR6V2176816168958
> To track your package visit UPS.com
>
> RMA ID: 110813-001728
>
> Delivery Address:
>
> austin taylor
> 768930 99th avenue
> t8l3l1
> port siskatchewan
> Canada
>
> Regards,
>
> Logitech Customer Support
> http://support.logitech.com
>
>
> -- This is an automatically generated e-mail. Please do not
> reply to it --
>
>
> Customer (austin taylor) - 08/17/2011 05:26 PM
> Thank you for being so understanding.
> Thanks,
> Austin
> ----- Original Message -----
> From: English AMR Support Logitech <support-enu@logitech.com>
> Date: Wednesday, August 17, 2011 12:17 pm
> To: staylor68@shaw.ca
> >
> > Recently you requested personal assistance from our on-line
> > support
> > center. Below is a summary of your request and our response.
> >
> > We will assume your issue has been resolved if we do not hear
> > from you
> > within 168 hours.
> >
> > Thank you for allowing us to be of service to you.
> >
> > To access your question from our support site, click the
> > following
> > link or paste it into your web browser.
> > http://logitech-en-
> > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> >
> > Subject
> > ---------------------------------------------------------------
> > no sound from left earpiece ue170
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response (Romualdo Jr.) - 08/17/2011 11:17 AM
> > Dear Austin ,
> >
> > I received your email and i spoke with my supervisor regarding
> > your issue and we decide to release your replacement
> considering
> > that there is no UPS store in your area . Once the
> > replacement device is ready for shipment , a tracking # will
> be
> > generated for you and we will be sending it through your email
> .
> > Thanks .
> >
> >
> >
> > John
> > Logitech customer care
> >
> > Customer (austin taylor) - 08/16/2011 05:43 PM
> > We have no UPS Store in our area.
> > ----- Original Message -----
> > From: English AMR Support Logitech <support-enu@logitech.com>
> > Date: Tuesday, August 16, 2011 12:43 pm
> > To: staylor68@shaw.ca
> > >
> > > Recently you requested personal assistance from our on-line
> > > support
> > > center. Below is a summary of your request and our response.
> > >
> > > We are continuing to work on your issue. To provide more
> > > information,
> > > click the following link or paste it into your web browser.
> > > http://logitech-en-
> > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > >
> > > Subject
> > > -------------------------------------------------------------
> --
> > > no sound from left earpiece ue170
> > >
> > >
> > > Discussion Thread
> > > -------------------------------------------------------------
> --
> > > Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> > > Dear AUSTIN ,
> > >
> > > We have sent you the latest prepaid shipping label through
> > your
> > > email , kindly check on it and use it in returning back your
> > > defective unit by going to the nearest UPS Store in your
> > > area . Thanks .
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > > Customer (austin taylor) - 08/15/2011 04:56 PM
> > > I have not received my prepaid shipping label.
> > > ----- Original Message -----
> > > From: English AMR Support Logitech <support-enu@logitech.com>
> > > Date: Monday, August 15, 2011 10:41 am
> > > To: staylor68@shaw.ca
> > > >
> > > > Recently you requested personal assistance from our on-
> line
> > > > support
> > > > center. Below is a summary of your request and our response.
> > > >
> > > > We are continuing to work on your issue. To provide more
> > > > information,
> > > > click the following link or paste it into your web browser.
> > > > http://logitech-en-
> > > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > > >
> > > > Subject
> > > > -----------------------------------------------------------
> --
> > --
> > > > no sound from left earpiece ue170
> > > >
> > > >
> > > > Discussion Thread
> > > > -----------------------------------------------------------
> --
> > --
> > > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > > Dear Austin ,
> > > >
> > > > I received your proof of purchase and do not worry about
> the
> > > > packaging , just look for any box you may find , just
> make
> > > > sure that it is completely sealed with the prepaid
> shipping
> > > > label attached on it . Thanks .
> > > >
> > > >
> > > > John
> > > > Logitech customer care
> > > >
> > > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > > I do not have the packaging, only the headphones and the
> > > medium
> > > > ear pieces.
> > > > ----- Original Message -----
> > > > From: English AMR Support Logitech
> > > > Date: Friday, August 12, 2011 4:14 pm
> > > > To: staylor68@shaw.ca
> > > >
> > > > ==================== image File Attachment ====================
> > > > s1.png, 59873 bytes, added to incident
> > > >
> > > > ==================== image File Attachment ====================
> > > > s2.png, 21909 bytes, added to incident
> > > >
> > > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > > Dear Austin ,
> > > >
> > > > Thank you for contacting Logitech Customer Care. You are
> > > > receiving this email because your recently contacted
> > Logitech
> > > > regarding product warranty.
> > > >
> > > > To continue with the warranty process, Logitech requests
> the
> > > > following:
> > > > 1. Send the product with all parts and packaging to the
> > > > following address. You will receive a pre-paid shipping
> > label
> > > > from Logitech within 24 hours:
> > > >
> > > > Logitech Return Center
> > > > 4149 S. 37th Street
> > > > Phoenix, AZ 85040-1842
> > > >
> > > > 2. (If requested) Send a copy of your receipt using one of
> > the
> > > > following methods:
> > > >
> > > > Option A) Reply to this email with the receipt as an attachment.
> > > > Option B) Include a copy of the receipt in the package
> being
> > > > sent back to Logitech.
> > > > Option C) Fax to 800-828-9243. Be sure you clearly write
> the
> > > > incident number ( 110813-001728 ) on the receipt.
> > > >
> > > > Please note that once Logitech receives the requested
> items
> > it
> > > > will take 7-10 days to complete the process. You will
> > receive
> > > an
> > > > email with a tracking number once the product ships.
> > > >
> > > > Thank you
> > > > Logitech Customer Care
> > > >
> > > >
> > > > Question Reference #110813-001728
> > > > -----------------------------------------------------------
> --
> > --
> > > > Product Level 1: Audio
> > > > Product Level 2: Earphones and Headphones
> > > > Product Level 3: Ultimate Ears MetroFi 170
> > > > Date Created:
> > > > 08/12/2011 03:14 PM
> > > > Last Updated:
> > > > 08/15/2011 09:41 AM
> > > > Status: Pending
> > > > M/N (Model number):
> > > > PID or
> > > > S/N: .
> > > > P/N (Part number): .
> > > > Operating System: Other
> > > > Logitech Software:
> > > > Software Version: xx.x.x
> > > > Downloaded latest SW:
> > > > HarmonyMartiniUserid:
> > > > Inquiry Type: RMA
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > Dear Austin ,
> > >
> > > I received your proof of purchase and do not worry about the
> > > packaging , just look for any box you may find , just make
> > > sure that it is completely sealed with the prepaid shipping
> > > label attached on it . Thanks .
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > I do not have the packaging, only the headphones and the
> > medium
> > > ear pieces.
> > > ----- Original Message -----
> > > From: English AMR Support Logitech
> > > Date: Friday, August 12, 2011 4:14 pm
> > > To: staylor68@shaw.ca
> > >
> > > ==================== image File Attachment ====================
> > > s1.png, 59873 bytes, added to incident
> > >
> > > ==================== image File Attachment ====================
> > > s2.png, 21909 bytes, added to incident
> > >
> > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > Dear Austin ,
> > >
> > > Thank you for contacting Logitech Customer Care. You are
> > > receiving this email because your recently contacted
> Logitech
> > > regarding product warranty.
> > >
> > > To continue with the warranty process, Logitech requests the
> > > following:
> > > 1. Send the product with all parts and packaging to the
> > > following address. You will receive a pre-paid shipping
> label
> > > from Logitech within 24 hours:
> > >
> > > Logitech Return Center
> > > 4149 S. 37th Street
> > > Phoenix, AZ 85040-1842
> > >
> > > 2. (If requested) Send a copy of your receipt using one of
> the
> > > following methods:
> > >
> > > Option A) Reply to this email with the receipt as an attachment.
> > > Option B) Include a copy of the receipt in the package being
> > > sent back to Logitech.
> > > Option C) Fax to 800-828-9243. Be sure you clearly write the
> > > incident number ( 110813-001728 ) on the receipt.
> > >
> > > Please note that once Logitech receives the requested items
> it
> > > will take 7-10 days to complete the process. You will
> receive
> > an
> > > email with a tracking number once the product ships.
> > >
> > > Thank you
> > > Logitech Customer Care
> > >
> > >
> > > Question Reference #110813-001728
> > > -------------------------------------------------------------
> --
> > > Product Level 1: Audio
> > > Product Level 2: Earphones and Headphones
> > > Product Level 3: Ultimate Ears MetroFi 170
> > > Date Created:
> > > 08/12/2011 03:14 PM
> > > Last Updated:
> > > 08/16/2011 11:43 AM
> > > Status: Pending
> > > M/N (Model number):
> > > PID or
> > > S/N: .
> > > P/N (Part number): .
> > > Operating System: Other
> > > Logitech Software:
> > > Software Version: xx.x.x
> > > Downloaded latest SW:
> > > HarmonyMartiniUserid:
> > > Inquiry Type: RMA
> > >
> > >
> > >
> > >
> > >
> >
> > Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> > Dear AUSTIN ,
> >
> > We have sent you the latest prepaid shipping label through
> your
> > email , kindly check on it and use it in returning back your
> > defective unit by going to the nearest UPS Store in your
> > area . Thanks .
> >
> >
> > John
> > Logitech customer care
> >
> > Customer (austin taylor) - 08/15/2011 04:56 PM
> > I have not received my prepaid shipping label.
> > ----- Original Message -----
> > From: English AMR Support Logitech <support-enu@logitech.com>
> > Date: Monday, August 15, 2011 10:41 am
> > To: staylor68@shaw.ca
> > >
> > > Recently you requested personal assistance from our on-line
> > > support
> > > center. Below is a summary of your request and our response.
> > >
> > > We are continuing to work on your issue. To provide more
> > > information,
> > > click the following link or paste it into your web browser.
> > > http://logitech-en-
> > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > >
> > > Subject
> > > -------------------------------------------------------------
> --
> > > no sound from left earpiece ue170
> > >
> > >
> > > Discussion Thread
> > > -------------------------------------------------------------
> --
> > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > Dear Austin ,
> > >
> > > I received your proof of purchase and do not worry about the
> > > packaging , just look for any box you may find , just make
> > > sure that it is completely sealed with the prepaid shipping
> > > label attached on it . Thanks .
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > I do not have the packaging, only the headphones and the
> > medium
> > > ear pieces.
> > > ----- Original Message -----
> > > From: English AMR Support Logitech
> > > Date: Friday, August 12, 2011 4:14 pm
> > > To: staylor68@shaw.ca
> > >
> > > ==================== image File Attachment ====================
> > > s1.png, 59873 bytes, added to incident
> > >
> > > ==================== image File Attachment ====================
> > > s2.png, 21909 bytes, added to incident
> > >
> > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > Dear Austin ,
> > >
> > > Thank you for contacting Logitech Customer Care. You are
> > > receiving this email because your recently contacted
> Logitech
> > > regarding product warranty.
> > >
> > > To continue with the warranty process, Logitech requests the
> > > following:
> > > 1. Send the product with all parts and packaging to the
> > > following address. You will receive a pre-paid shipping
> label
> > > from Logitech within 24 hours:
> > >
> > > Logitech Return Center
> > > 4149 S. 37th Street
> > > Phoenix, AZ 85040-1842
> > >
> > > 2. (If requested) Send a copy of your receipt using one of
> the
> > > following methods:
> > >
> > > Option A) Reply to this email with the receipt as an attachment.
> > > Option B) Include a copy of the receipt in the package being
> > > sent back to Logitech.
> > > Option C) Fax to 800-828-9243. Be sure you clearly write the
> > > incident number ( 110813-001728 ) on the receipt.
> > >
> > > Please note that once Logitech receives the requested items
> it
> > > will take 7-10 days to complete the process. You will
> receive
> > an
> > > email with a tracking number once the product ships.
> > >
> > > Thank you
> > > Logitech Customer Care
> > >
> > >
> > > Question Reference #110813-001728
> > > -------------------------------------------------------------
> --
> > > Product Level 1: Audio
> > > Product Level 2: Earphones and Headphones
> > > Product Level 3: Ultimate Ears MetroFi 170
> > > Date Created:
> > > 08/12/2011 03:14 PM
> > > Last Updated:
> > > 08/15/2011 09:41 AM
> > > Status: Pending
> > > M/N (Model number):
> > > PID or
> > > S/N: .
> > > P/N (Part number): .
> > > Operating System: Other
> > > Logitech Software:
> > > Software Version: xx.x.x
> > > Downloaded latest SW:
> > > HarmonyMartiniUserid:
> > > Inquiry Type: RMA
> > >
> > >
> > >
> > >
> > >
> >
> > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > Dear Austin ,
> >
> > I received your proof of purchase and do not worry about the
> > packaging , just look for any box you may find , just make
> > sure that it is completely sealed with the prepaid shipping
> > label attached on it . Thanks .
> >
> >
> > John
> > Logitech customer care
> >
> >
> > Question Reference #110813-001728
> > ---------------------------------------------------------------
> > Product Level 1: Audio
> > Product Level 2: Earphones and Headphones
> > Product Level 3: Ultimate Ears MetroFi 170
> > Date Created:
> > 08/12/2011 03:14 PM
> > Last Updated:
> > 08/17/2011 11:17 AM
> > Status: Waiting
> > M/N (Model number):
> > PID or
> > S/N: .
> > P/N (Part number): .
> > Operating System: Other
> > Logitech Software:
> > Software Version: xx.x.x
> > Downloaded latest SW:
> > HarmonyMartiniUserid:
> > Inquiry Type: RMA
> >
> >
> >
> >
> >
>
> Response (Romualdo Jr.) - 08/17/2011 11:17 AM
> Dear Austin ,
>
> I received your email and i spoke with my supervisor regarding
> your issue and we decide to release your replacement considering
> that there is no UPS store in your area . Once the
> replacement device is ready for shipment , a tracking # will be
> generated for you and we will be sending it through your email .
> Thanks .
>
>
>
> John
> Logitech customer care
>
>
> Question Reference #110813-001728
> ---------------------------------------------------------------
> Product Level 1: Audio
> Product Level 2: Earphones and Headphones
> Product Level 3: Ultimate Ears MetroFi 170
> Date Created:
> 08/12/2011 03:14 PM
> Last Updated:
> 08/22/2011 05:20 PM
> Status: Waiting
> M/N (Model number):
> PID or
> S/N: .
> P/N (Part number): .
> Operating System: Other
> Logitech Software:
> Software Version: xx.x.x
> Downloaded latest SW:
> HarmonyMartiniUserid:
> Inquiry Type: RMA
>
>
>
>
>
Response Christian Ralph 08/22/2011 05:20 PM
Hi Austin,
Don't worry we already validated your shipping address, you can check it to this tracking # 1ZR6V2176816168958.
Thanks,
Logitech Customer Care
Customer austin taylor 08/22/2011 04:58 PM
Port Siskatchewan is spelled Fort Saskatchewan.
Response Administrator 08/22/2011 12:10 PM
-- This is an automatically generated e-mail. Please do not reply to it --
Dear austin taylor
Your fulfillment has been shipped.
The following products were included :
1 ¦ MetroFi 170,Ultimate Ears AMR
Shipment Method: UPS GROUND
Tracking Number: 1ZR6V2176816168958
To track your package visit UPS.com
RMA ID: 110813-001728
Delivery Address:
austin taylor
768930 99th avenue
t8l3l1
port siskatchewan
Canada
Regards,
Logitech Customer Support
http://support.logitech.com
-- This is an automatically generated e-mail. Please do not reply to it --
Customer austin taylor 08/17/2011 05:26 PM
Thank you for being so understanding.
Thanks,
Austin
----- Original Message -----
From: English AMR Support Logitech <support-enu@logitech.com>
Date: Wednesday, August 17, 2011 12:17 pm
Subject: no sound from left earpiece ue170 [Incident: 110813-001728]
To: staylor68@shaw.ca
>
> Recently you requested personal assistance from our on-line
> support
> center. Below is a summary of your request and our response.
>
> We will assume your issue has been resolved if we do not hear
> from you
> within 168 hours.
>
> Thank you for allowing us to be of service to you.
>
> To access your question from our support site, click the
> following
> link or paste it into your web browser.
> http://logitech-en-
> amr.custhelp.com/app/account/questions/detail/i_id/7008868
>
> Subject
> ---------------------------------------------------------------
> no sound from left earpiece ue170
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Romualdo Jr.) - 08/17/2011 11:17 AM
> Dear Austin ,
>
> I received your email and i spoke with my supervisor regarding
> your issue and we decide to release your replacement considering
> that there is no UPS store in your area . Once the
> replacement device is ready for shipment , a tracking # will be
> generated for you and we will be sending it through your email .
> Thanks .
>
>
>
> John
> Logitech customer care
>
> Customer (austin taylor) - 08/16/2011 05:43 PM
> We have no UPS Store in our area.
> ----- Original Message -----
> From: English AMR Support Logitech <support-enu@logitech.com>
> Date: Tuesday, August 16, 2011 12:43 pm
> To: staylor68@shaw.ca
> >
> > Recently you requested personal assistance from our on-line
> > support
> > center. Below is a summary of your request and our response.
> >
> > We are continuing to work on your issue. To provide more
> > information,
> > click the following link or paste it into your web browser.
> > http://logitech-en-
> > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> >
> > Subject
> > ---------------------------------------------------------------
> > no sound from left earpiece ue170
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> > Dear AUSTIN ,
> >
> > We have sent you the latest prepaid shipping label through
> your
> > email , kindly check on it and use it in returning back your
> > defective unit by going to the nearest UPS Store in your
> > area . Thanks .
> >
> >
> > John
> > Logitech customer care
> >
> > Customer (austin taylor) - 08/15/2011 04:56 PM
> > I have not received my prepaid shipping label.
> > ----- Original Message -----
> > From: English AMR Support Logitech <support-enu@logitech.com>
> > Date: Monday, August 15, 2011 10:41 am
> > To: staylor68@shaw.ca
> > >
> > > Recently you requested personal assistance from our on-line
> > > support
> > > center. Below is a summary of your request and our response.
> > >
> > > We are continuing to work on your issue. To provide more
> > > information,
> > > click the following link or paste it into your web browser.
> > > http://logitech-en-
> > > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> > >
> > > Subject
> > > -------------------------------------------------------------
> --
> > > no sound from left earpiece ue170
> > >
> > >
> > > Discussion Thread
> > > -------------------------------------------------------------
> --
> > > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > > Dear Austin ,
> > >
> > > I received your proof of purchase and do not worry about the
> > > packaging , just look for any box you may find , just make
> > > sure that it is completely sealed with the prepaid shipping
> > > label attached on it . Thanks .
> > >
> > >
> > > John
> > > Logitech customer care
> > >
> > > Customer (austin taylor) - 08/12/2011 03:26 PM
> > > I do not have the packaging, only the headphones and the
> > medium
> > > ear pieces.
> > > ----- Original Message -----
> > > From: English AMR Support Logitech
> > > Date: Friday, August 12, 2011 4:14 pm
> > > To: staylor68@shaw.ca
> > >
> > > ==================== image File Attachment ====================
> > > s1.png, 59873 bytes, added to incident
> > >
> > > ==================== image File Attachment ====================
> > > s2.png, 21909 bytes, added to incident
> > >
> > > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > > Dear Austin ,
> > >
> > > Thank you for contacting Logitech Customer Care. You are
> > > receiving this email because your recently contacted
> Logitech
> > > regarding product warranty.
> > >
> > > To continue with the warranty process, Logitech requests the
> > > following:
> > > 1. Send the product with all parts and packaging to the
> > > following address. You will receive a pre-paid shipping
> label
> > > from Logitech within 24 hours:
> > >
> > > Logitech Return Center
> > > 4149 S. 37th Street
> > > Phoenix, AZ 85040-1842
> > >
> > > 2. (If requested) Send a copy of your receipt using one of
> the
> > > following methods:
> > >
> > > Option A) Reply to this email with the receipt as an attachment.
> > > Option B) Include a copy of the receipt in the package being
> > > sent back to Logitech.
> > > Option C) Fax to 800-828-9243. Be sure you clearly write the
> > > incident number ( 110813-001728 ) on the receipt.
> > >
> > > Please note that once Logitech receives the requested items
> it
> > > will take 7-10 days to complete the process. You will
> receive
> > an
> > > email with a tracking number once the product ships.
> > >
> > > Thank you
> > > Logitech Customer Care
> > >
> > >
> > > Question Reference #110813-001728
> > > -------------------------------------------------------------
> --
> > > Product Level 1: Audio
> > > Product Level 2: Earphones and Headphones
> > > Product Level 3: Ultimate Ears MetroFi 170
> > > Date Created:
> > > 08/12/2011 03:14 PM
> > > Last Updated:
> > > 08/15/2011 09:41 AM
> > > Status: Pending
> > > M/N (Model number):
> > > PID or
> > > S/N: .
> > > P/N (Part number): .
> > > Operating System: Other
> > > Logitech Software:
> > > Software Version: xx.x.x
> > > Downloaded latest SW:
> > > HarmonyMartiniUserid:
> > > Inquiry Type: RMA
> > >
> > >
> > >
> > >
> > >
> >
> > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > Dear Austin ,
> >
> > I received your proof of purchase and do not worry about the
> > packaging , just look for any box you may find , just make
> > sure that it is completely sealed with the prepaid shipping
> > label attached on it . Thanks .
> >
> >
> > John
> > Logitech customer care
> >
> > Customer (austin taylor) - 08/12/2011 03:26 PM
> > I do not have the packaging, only the headphones and the
> medium
> > ear pieces.
> > ----- Original Message -----
> > From: English AMR Support Logitech
> > Date: Friday, August 12, 2011 4:14 pm
> > To: staylor68@shaw.ca
> >
> > ==================== image File Attachment ====================
> > s1.png, 59873 bytes, added to incident
> >
> > ==================== image File Attachment ====================
> > s2.png, 21909 bytes, added to incident
> >
> > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > Dear Austin ,
> >
> > Thank you for contacting Logitech Customer Care. You are
> > receiving this email because your recently contacted Logitech
> > regarding product warranty.
> >
> > To continue with the warranty process, Logitech requests the
> > following:
> > 1. Send the product with all parts and packaging to the
> > following address. You will receive a pre-paid shipping label
> > from Logitech within 24 hours:
> >
> > Logitech Return Center
> > 4149 S. 37th Street
> > Phoenix, AZ 85040-1842
> >
> > 2. (If requested) Send a copy of your receipt using one of the
> > following methods:
> >
> > Option A) Reply to this email with the receipt as an attachment.
> > Option B) Include a copy of the receipt in the package being
> > sent back to Logitech.
> > Option C) Fax to 800-828-9243. Be sure you clearly write the
> > incident number ( 110813-001728 ) on the receipt.
> >
> > Please note that once Logitech receives the requested items it
> > will take 7-10 days to complete the process. You will receive
> an
> > email with a tracking number once the product ships.
> >
> > Thank you
> > Logitech Customer Care
> >
> >
> > Question Reference #110813-001728
> > ---------------------------------------------------------------
> > Product Level 1: Audio
> > Product Level 2: Earphones and Headphones
> > Product Level 3: Ultimate Ears MetroFi 170
> > Date Created:
> > 08/12/2011 03:14 PM
> > Last Updated:
> > 08/16/2011 11:43 AM
> > Status: Pending
> > M/N (Model number):
> > PID or
> > S/N: .
> > P/N (Part number): .
> > Operating System: Other
> > Logitech Software:
> > Software Version: xx.x.x
> > Downloaded latest SW:
> > HarmonyMartiniUserid:
> > Inquiry Type: RMA
> >
> >
> >
> >
> >
>
> Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> Dear AUSTIN ,
>
> We have sent you the latest prepaid shipping label through your
> email , kindly check on it and use it in returning back your
> defective unit by going to the nearest UPS Store in your
> area . Thanks .
>
>
> John
> Logitech customer care
>
> Customer (austin taylor) - 08/15/2011 04:56 PM
> I have not received my prepaid shipping label.
> ----- Original Message -----
> From: English AMR Support Logitech <support-enu@logitech.com>
> Date: Monday, August 15, 2011 10:41 am
> To: staylor68@shaw.ca
> >
> > Recently you requested personal assistance from our on-line
> > support
> > center. Below is a summary of your request and our response.
> >
> > We are continuing to work on your issue. To provide more
> > information,
> > click the following link or paste it into your web browser.
> > http://logitech-en-
> > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> >
> > Subject
> > ---------------------------------------------------------------
> > no sound from left earpiece ue170
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > Dear Austin ,
> >
> > I received your proof of purchase and do not worry about the
> > packaging , just look for any box you may find , just make
> > sure that it is completely sealed with the prepaid shipping
> > label attached on it . Thanks .
> >
> >
> > John
> > Logitech customer care
> >
> > Customer (austin taylor) - 08/12/2011 03:26 PM
> > I do not have the packaging, only the headphones and the
> medium
> > ear pieces.
> > ----- Original Message -----
> > From: English AMR Support Logitech
> > Date: Friday, August 12, 2011 4:14 pm
> > To: staylor68@shaw.ca
> >
> > ==================== image File Attachment ====================
> > s1.png, 59873 bytes, added to incident
> >
> > ==================== image File Attachment ====================
> > s2.png, 21909 bytes, added to incident
> >
> > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > Dear Austin ,
> >
> > Thank you for contacting Logitech Customer Care. You are
> > receiving this email because your recently contacted Logitech
> > regarding product warranty.
> >
> > To continue with the warranty process, Logitech requests the
> > following:
> > 1. Send the product with all parts and packaging to the
> > following address. You will receive a pre-paid shipping label
> > from Logitech within 24 hours:
> >
> > Logitech Return Center
> > 4149 S. 37th Street
> > Phoenix, AZ 85040-1842
> >
> > 2. (If requested) Send a copy of your receipt using one of the
> > following methods:
> >
> > Option A) Reply to this email with the receipt as an attachment.
> > Option B) Include a copy of the receipt in the package being
> > sent back to Logitech.
> > Option C) Fax to 800-828-9243. Be sure you clearly write the
> > incident number ( 110813-001728 ) on the receipt.
> >
> > Please note that once Logitech receives the requested items it
> > will take 7-10 days to complete the process. You will receive
> an
> > email with a tracking number once the product ships.
> >
> > Thank you
> > Logitech Customer Care
> >
> >
> > Question Reference #110813-001728
> > ---------------------------------------------------------------
> > Product Level 1: Audio
> > Product Level 2: Earphones and Headphones
> > Product Level 3: Ultimate Ears MetroFi 170
> > Date Created:
> > 08/12/2011 03:14 PM
> > Last Updated:
> > 08/15/2011 09:41 AM
> > Status: Pending
> > M/N (Model number):
> > PID or
> > S/N: .
> > P/N (Part number): .
> > Operating System: Other
> > Logitech Software:
> > Software Version: xx.x.x
> > Downloaded latest SW:
> > HarmonyMartiniUserid:
> > Inquiry Type: RMA
> >
> >
> >
> >
> >
>
> Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> Dear Austin ,
>
> I received your proof of purchase and do not worry about the
> packaging , just look for any box you may find , just make
> sure that it is completely sealed with the prepaid shipping
> label attached on it . Thanks .
>
>
> John
> Logitech customer care
>
>
> Question Reference #110813-001728
> ---------------------------------------------------------------
> Product Level 1: Audio
> Product Level 2: Earphones and Headphones
> Product Level 3: Ultimate Ears MetroFi 170
> Date Created:
> 08/12/2011 03:14 PM
> Last Updated:
> 08/17/2011 11:17 AM
> Status: Waiting
> M/N (Model number):
> PID or
> S/N: .
> P/N (Part number): .
> Operating System: Other
> Logitech Software:
> Software Version: xx.x.x
> Downloaded latest SW:
> HarmonyMartiniUserid:
> Inquiry Type: RMA
>
>
>
>
>
Response Romualdo Jr. 08/17/2011 11:17 AM
Dear Austin ,
I received your email and i spoke with my supervisor regarding your issue and we decide to release your replacement considering that there is no UPS store in your area . Once the replacement device is ready for shipment , a tracking # will be generated for you and we will be sending it through your email . Thanks .
John
Logitech customer care
Customer austin taylor 08/16/2011 05:43 PM
We have no UPS Store in our area.
----- Original Message -----
From: English AMR Support Logitech <support-enu@logitech.com>
Date: Tuesday, August 16, 2011 12:43 pm
Subject: no sound from left earpiece ue170 [Incident: 110813-001728]
To: staylor68@shaw.ca
>
> Recently you requested personal assistance from our on-line
> support
> center. Below is a summary of your request and our response.
>
> We are continuing to work on your issue. To provide more
> information,
> click the following link or paste it into your web browser.
> http://logitech-en-
> amr.custhelp.com/app/account/questions/detail/i_id/7008868
>
> Subject
> ---------------------------------------------------------------
> no sound from left earpiece ue170
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Romualdo Jr.) - 08/16/2011 11:43 AM
> Dear AUSTIN ,
>
> We have sent you the latest prepaid shipping label through your
> email , kindly check on it and use it in returning back your
> defective unit by going to the nearest UPS Store in your
> area . Thanks .
>
>
> John
> Logitech customer care
>
> Customer (austin taylor) - 08/15/2011 04:56 PM
> I have not received my prepaid shipping label.
> ----- Original Message -----
> From: English AMR Support Logitech <support-enu@logitech.com>
> Date: Monday, August 15, 2011 10:41 am
> To: staylor68@shaw.ca
> >
> > Recently you requested personal assistance from our on-line
> > support
> > center. Below is a summary of your request and our response.
> >
> > We are continuing to work on your issue. To provide more
> > information,
> > click the following link or paste it into your web browser.
> > http://logitech-en-
> > amr.custhelp.com/app/account/questions/detail/i_id/7008868
> >
> > Subject
> > ---------------------------------------------------------------
> > no sound from left earpiece ue170
> >
> >
> > Discussion Thread
> > ---------------------------------------------------------------
> > Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> > Dear Austin ,
> >
> > I received your proof of purchase and do not worry about the
> > packaging , just look for any box you may find , just make
> > sure that it is completely sealed with the prepaid shipping
> > label attached on it . Thanks .
> >
> >
> > John
> > Logitech customer care
> >
> > Customer (austin taylor) - 08/12/2011 03:26 PM
> > I do not have the packaging, only the headphones and the
> medium
> > ear pieces.
> > ----- Original Message -----
> > From: English AMR Support Logitech
> > Date: Friday, August 12, 2011 4:14 pm
> > To: staylor68@shaw.ca
> >
> > ==================== image File Attachment ====================
> > s1.png, 59873 bytes, added to incident
> >
> > ==================== image File Attachment ====================
> > s2.png, 21909 bytes, added to incident
> >
> > Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> > Dear Austin ,
> >
> > Thank you for contacting Logitech Customer Care. You are
> > receiving this email because your recently contacted Logitech
> > regarding product warranty.
> >
> > To continue with the warranty process, Logitech requests the
> > following:
> > 1. Send the product with all parts and packaging to the
> > following address. You will receive a pre-paid shipping label
> > from Logitech within 24 hours:
> >
> > Logitech Return Center
> > 4149 S. 37th Street
> > Phoenix, AZ 85040-1842
> >
> > 2. (If requested) Send a copy of your receipt using one of the
> > following methods:
> >
> > Option A) Reply to this email with the receipt as an attachment.
> > Option B) Include a copy of the receipt in the package being
> > sent back to Logitech.
> > Option C) Fax to 800-828-9243. Be sure you clearly write the
> > incident number ( 110813-001728 ) on the receipt.
> >
> > Please note that once Logitech receives the requested items it
> > will take 7-10 days to complete the process. You will receive
> an
> > email with a tracking number once the product ships.
> >
> > Thank you
> > Logitech Customer Care
> >
> >
> > Question Reference #110813-001728
> > ---------------------------------------------------------------
> > Product Level 1: Audio
> > Product Level 2: Earphones and Headphones
> > Product Level 3: Ultimate Ears MetroFi 170
> > Date Created:
> > 08/12/2011 03:14 PM
> > Last Updated:
> > 08/15/2011 09:41 AM
> > Status: Pending
> > M/N (Model number):
> > PID or
> > S/N: .
> > P/N (Part number): .
> > Operating System: Other
> > Logitech Software:
> > Software Version: xx.x.x
> > Downloaded latest SW:
> > HarmonyMartiniUserid:
> > Inquiry Type: RMA
> >
> >
> >
> >
> >
>
> Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> Dear Austin ,
>
> I received your proof of purchase and do not worry about the
> packaging , just look for any box you may find , just make
> sure that it is completely sealed with the prepaid shipping
> label attached on it . Thanks .
>
>
> John
> Logitech customer care
>
> Customer (austin taylor) - 08/12/2011 03:26 PM
> I do not have the packaging, only the headphones and the medium
> ear pieces.
> ----- Original Message -----
> From: English AMR Support Logitech
> Date: Friday, August 12, 2011 4:14 pm
> To: staylor68@shaw.ca
>
> ==================== image File Attachment ====================
> s1.png, 59873 bytes, added to incident
>
> ==================== image File Attachment ====================
> s2.png, 21909 bytes, added to incident
>
> Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> Dear Austin ,
>
> Thank you for contacting Logitech Customer Care. You are
> receiving this email because your recently contacted Logitech
> regarding product warranty.
>
> To continue with the warranty process, Logitech requests the
> following:
> 1. Send the product with all parts and packaging to the
> following address. You will receive a pre-paid shipping label
> from Logitech within 24 hours:
>
> Logitech Return Center
> 4149 S. 37th Street
> Phoenix, AZ 85040-1842
>
> 2. (If requested) Send a copy of your receipt using one of the
> following methods:
>
> Option A) Reply to this email with the receipt as an attachment.
> Option B) Include a copy of the receipt in the package being
> sent back to Logitech.
> Option C) Fax to 800-828-9243. Be sure you clearly write the
> incident number ( 110813-001728 ) on the receipt.
>
> Please note that once Logitech receives the requested items it
> will take 7-10 days to complete the process. You will receive an
> email with a tracking number once the product ships.
>
> Thank you
> Logitech Customer Care
>
>
> Question Reference #110813-001728
> ---------------------------------------------------------------
> Product Level 1: Audio
> Product Level 2: Earphones and Headphones
> Product Level 3: Ultimate Ears MetroFi 170
> Date Created:
> 08/12/2011 03:14 PM
> Last Updated:
> 08/16/2011 11:43 AM
> Status: Pending
> M/N (Model number):
> PID or
> S/N: .
> P/N (Part number): .
> Operating System: Other
> Logitech Software:
> Software Version: xx.x.x
> Downloaded latest SW:
> HarmonyMartiniUserid:
> Inquiry Type: RMA
>
>
>
>
>
Response Romualdo Jr. 08/16/2011 11:43 AM
Dear AUSTIN ,
We have sent you the latest prepaid shipping label through your email , kindly check on it and use it in returning back your defective unit by going to the nearest UPS Store in your area . Thanks .
John
Logitech customer care
Customer austin taylor 08/15/2011 04:56 PM
I have not received my prepaid shipping label.
----- Original Message -----
From: English AMR Support Logitech <support-enu@logitech.com>
Date: Monday, August 15, 2011 10:41 am
Subject: no sound from left earpiece ue170 [Incident: 110813-001728]
To: staylor68@shaw.ca
>
> Recently you requested personal assistance from our on-line
> support
> center. Below is a summary of your request and our response.
>
> We are continuing to work on your issue. To provide more
> information,
> click the following link or paste it into your web browser.
> http://logitech-en-
> amr.custhelp.com/app/account/questions/detail/i_id/7008868
>
> Subject
> ---------------------------------------------------------------
> no sound from left earpiece ue170
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Romualdo Jr.) - 08/15/2011 09:41 AM
> Dear Austin ,
>
> I received your proof of purchase and do not worry about the
> packaging , just look for any box you may find , just make
> sure that it is completely sealed with the prepaid shipping
> label attached on it . Thanks .
>
>
> John
> Logitech customer care
>
> Customer (austin taylor) - 08/12/2011 03:26 PM
> I do not have the packaging, only the headphones and the medium
> ear pieces.
> ----- Original Message -----
> From: English AMR Support Logitech
> Date: Friday, August 12, 2011 4:14 pm
> To: staylor68@shaw.ca
>
> ==================== image File Attachment ====================
> s1.png, 59873 bytes, added to incident
>
> ==================== image File Attachment ====================
> s2.png, 21909 bytes, added to incident
>
> Response (Romualdo Jr.) - 08/12/2011 03:14 PM
> Dear Austin ,
>
> Thank you for contacting Logitech Customer Care. You are
> receiving this email because your recently contacted Logitech
> regarding product warranty.
>
> To continue with the warranty process, Logitech requests the
> following:
> 1. Send the product with all parts and packaging to the
> following address. You will receive a pre-paid shipping label
> from Logitech within 24 hours:
>
> Logitech Return Center
> 4149 S. 37th Street
> Phoenix, AZ 85040-1842
>
> 2. (If requested) Send a copy of your receipt using one of the
> following methods:
>
> Option A) Reply to this email with the receipt as an attachment.
> Option B) Include a copy of the receipt in the package being
> sent back to Logitech.
> Option C) Fax to 800-828-9243. Be sure you clearly write the
> incident number ( 110813-001728 ) on the receipt.
>
> Please note that once Logitech receives the requested items it
> will take 7-10 days to complete the process. You will receive an
> email with a tracking number once the product ships.
>
> Thank you
> Logitech Customer Care
>
>
> Question Reference #110813-001728
> ---------------------------------------------------------------
> Product Level 1: Audio
> Product Level 2: Earphones and Headphones
> Product Level 3: Ultimate Ears MetroFi 170
> Date Created:
> 08/12/2011 03:14 PM
> Last Updated:
> 08/15/2011 09:41 AM
> Status: Pending
> M/N (Model number):
> PID or
> S/N: .
> P/N (Part number): .
> Operating System: Other
> Logitech Software:
> Software Version: xx.x.x
> Downloaded latest SW:
> HarmonyMartiniUserid:
> Inquiry Type: RMA
>
>
>
>
>
Response Romualdo Jr. 08/15/2011 09:41 AM
Dear Austin ,
I received your proof of purchase and do not worry about the packaging , just look for any box you may find , just make sure that it is completely sealed with the prepaid shipping label attached on it . Thanks .
John
Logitech customer care
Customer austin taylor 08/12/2011 03:26 PM
I do not have the packaging, only the headphones and the medium ear pieces.
----- Original Message -----
From: English AMR Support Logitech
Date: Friday, August 12, 2011 4:14 pm
Subject: no sound from left earpiece ue170 [Incident: 110813-001728]
To: staylor68@shaw.ca
==================== image File Attachment ====================
s1.png, 59873 bytes, added to incident
==================== image File Attachment ====================
s2.png, 21909 bytes, added to incident
Response Romualdo Jr. 08/12/2011 03:14 PM
Dear Austin ,
Thank you for contacting Logitech Customer Care. You are receiving this email because your recently contacted Logitech regarding product warranty.
To continue with the warranty process, Logitech requests the following:
1. Send the product with all parts and packaging to the following address. You will receive a pre-paid shipping label from Logitech within 24 hours:
Logitech Return Center
4149 S. 37th Street
Phoenix, AZ 85040-1842
2. (If requested) Send a copy of your receipt using one of the following methods:
Option A) Reply to this email with the receipt as an attachment.
Option B) Include a copy of the receipt in the package being sent back to Logitech.
Option C) Fax to 800-828-9243. Be sure you clearly write the incident number ( 110813-001728 ) on the receipt.
Please note that once Logitech receives the requested items it will take 7-10 days to complete the process. You will receive an email with a tracking number once the product ships.
Thank you
Logitech Customer Care