You are now chatting with 'Karl Dalton'
Karl Dalton: Hi Jerry, I apologize for the wait time. My name is Karl Dalton, how are you today?
Jerry Smith: Do you use cPanel?
Karl Dalton: Unfortunately, we do not provide cPanel.
Jerry Smith: Then what? Plesk?
Karl Dalton: We do provide control panel.
Karl Dalton: Could you please provide me exact Web site address from where you have contacted us?
Jerry Smith: that's an odd question for you to ask
Jerry Smith: I came from your website
Karl Dalton: I am referring to the URL where you have found the Chat icon. This will help us to track the usage of the chat icons that we have placed on different pages of our website.
Jerry Smith: your home page.
Jerry Smith: Which control panel do you provide? If it is a proprietary control panel, do you have screenshots?
Karl Dalton: Once you provide me with the exact URL, I can provide the exact information.
Karl Dalton: We do provide inhouse built control panel.
Jerry Smith: Karl, I get the feeling you don't work for this hosting company and that instead you do support for multiple companies. Am I correct?
Jerry Smith: The site I came from has the chat icon on every page so it should not matter which page I came from because the control panel will be the same no matter which page I visit
Karl Dalton: We do provide inhouse built control panel.
Jerry Smith: Where can I see screenshots?
Karl Dalton: Yes, you are right.
Jerry Smith: or a demo?
Jerry Smith: I came from ipage.com
Karl Dalton: Unfortunately, we do not have demo. You can see the control panel settings at:
Karl Dalton: http://www.ipage.com/support/tutorials/view_tutorial.bml?kbid=5513
Jerry Smith: thank you
Jerry Smith: One more thing
Jerry Smith: which company do you really work for?
Karl Dalton: I work for Ipage.com.
Jerry Smith: karl, you admitted that you work for multiple companies
Jerry Smith: Jerry Smith: Karl, I get the feeling you don't work for this hosting company and that instead you do support for multiple companies. Am I correct?
Jerry Smith: Karl Dalton: Yes, you are right.
Jerry Smith: if you work only for ipage.com, then why did you need to know which website I came from?
Jerry Smith: There should be no reason to know that in order to give generic answers about your products
Karl Dalton: Yes, we do support for ipage.com and FatCow.com .
Jerry Smith: ok
Karl Dalton: According to our policy we should ask for contacted URL.
Jerry Smith: So that means you work for a 3rd outsourcing support company that both ipage.com and fatcow.com have purchased service from
Karl Dalton: Do you wish to signup for an account now?
Jerry Smith: Which support company do you work for?
Karl Dalton: Yes.
Jerry Smith: I want to know who I am dealing with before I purchase service
Jerry Smith: Karl?
Karl Dalton: Yes.
Jerry Smith: Which support company do you work for?
Jerry Smith: I need to know who I am dealing with before I order
Karl Dalton: We work for Fatcow and ipage.com
Jerry Smith: I understand that
Jerry Smith: but which 3rd party support company do you work for?
Jerry Smith: I don't want to know who your clients are (fatcow & ipage.com) but I do want to know the name of the company you actually belong to
Jerry Smith: If you cannot answer me fully and truthfully, I cannot order from here. There is no harm in telling me as it has already been established you do not work directly for ipage.com.
Karl Dalton: Our company name is Endurance International Group.
Karl Dalton: I apologize for not answering your question first time.
Jerry Smith: Thank you Karl. Have a nice day.