[11:06 AM] Connecting to Rescue Gateway: asterisk.app16.logmeinrescue.com...
[11:06 AM] Connected to Rescue Gateway.
[11:06 AM] Chat session established with Agent Eric.
[11:06 AM] Agent Eric says: This session may be recorded for quality and monitoring purposes.
This is Agent Eric, how may help you?
[11:06 AM] Alex Gables says: Yes, I recently Installed a sound card, and for some reason, even after Scanning for New Hardware, Windows won't recognize it.
[11:07 AM] Agent Eric says: Very Strange, I’m glad you contacted us. We can certainly help. I need to get a little information from you to determine what service options we have available in your area. Can I have you verify your full name, phone number, and zip?
[11:07 AM] Alex Gables says: Alex Gables, 918-955-6598, 74014
[11:07 AM] Agent Eric says: Thank you. Do you recall the model or brand of that sound card?
[11:07 AM] Alex Gables says: One Second
[11:08 AM] Alex Gables says: It's an Avance Logic ALS4000
[11:08 AM] Agent Eric says: Thank you. Your computer was a desktop running windows XP?
[11:09 AM] Alex Gables says: Yes
[11:11 AM] Agent Eric says: Thank you. We do have service in your area and since hardware installs and driver configuration can be tricky when Windows does not autodetect I'd recommend our in home services for your needs.
[11:11 AM] Alex Gables says: Hmm...I'm Broke man.
[11:12 AM] Agent Eric says: Allow me to check on the priceing for you to see if it is within your budget.
[11:13 AM] Agent Eric says: The agent can configure and diagnose any issue with the settings or the physical status of the hardware and installation for the flat fee of $159.00 + taxes. For added value this in home service comes with a 30 day warranty to ensure if this same issue occurs we can come back out and correct it at no additional charge. If you were interested I can begin scheduling by asking for your address?
[11:13 AM] Alex Gables says: well they also be able to fix my blt drive going awol?
[11:14 AM] Agent Eric says: Perhaps, I'd need to ask what did you mean by blt drive?
[11:15 AM] Alex Gables says: bacon lettuce tomato drive
[11:15 AM] Alex Gables says: it went awol
[11:15 AM] Alex Gables says: blt from iomega
[11:17 AM] Agent Eric says: Not a problem, we would need to price it into the above fees, but it is at a reduced price as the agent will be coming out for the other service we can add that on for $39.00 + Taxes to the above $159.00 + taxes.
[11:17 AM] Alex Gables says: it might need a little more...sauce...you know what i mean?
[11:19 AM] Agent Eric says: No, unfortuantly I do not follow. Was there another service you were looking for in addition to the above services?
[11:19 AM] Alex Gables says: well if i dont get these numbers crunched my boss is going to make me go harey karey