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Chat InformationYou are now chatting with 'Aster'
you: hello
you: hi, is anyone there?
Aster: Hello. Thank you for visiting the Intel Customer Support chat service. We are glad to be of service. How can I help you?
you: Um, I have an Intel D975XBX2
you: let me get the box
you: it's...
you: B0XD975XBX2KR AA D54450-505
you: BQB26500019C
Aster: What seems to be the problem of the D975XBX2?
you: the problem is that when I turn it on, two red LEDs marked CPU temp and VR LED light up
you: fans on the GPU spin as normal and etc
you: but the CPU doesn't even get warm
you: and of course, there is no video
you: one of the chips to the right of the CPU socket has got a burn mark
you: i bought this in early 2007
you: but i don't have the receipt from the shop that I bought it from anymore
you: how would I go about an RMA?
you: I'm living in Singapore
Aster: Let me confirm the details provided: D975XBX2 / no display
you: and the CPU isnt even getting warm
Aster: D975XBX2 / no display / overheating
you: overheating?
you: there's no overheating
Aster: My apologies on that. Let's just clarify temperature issues with the technical support engineers later on.
Aster: Receipts and invoice are not normally needed not unless unit may already be Out of Warranty.
Aster: Before we proceed, may I first request you to provide the following information for records purposes:
Aster: Are you one of our home-users or one of our resellers?
Aster: 1. Name:
Aster: 2. Email Address:
Aster: 3. Phone Number (please provide country code and area code):
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Aster: How about your phone # sir?
you: ah, I'm trying to find out my cellphone number
you: which I don't even know myself
you: would that be enough for now?
Aster: Any other contact detials that we can probably note?
you: one moment
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you: there you go
Aster: Thank you for that information. Let me put you on hold for 2 mins while I create you a profile.
Aster: Thank you so much for patiently waiting.
Aster: I have created you a profile and new case #:-------. This case # will serve as you reference.
you: okay, thank you. what's next?
Aster: Were you able to take note of the new case # sir?
you: yes
Aster: Good. If that's the case i'll transfer the chat now to one of our technical support engineers for the unit to undergo some troubleshooting steps first.
Aster: Please stay online. Thank you. Have a Great Day.
Chat Information
Please wait while I transfer the chat to 'Aldy'.
Chat InformationYou are now chatting with 'Aldy'
Aldy: This is Aldy, I will be assisting you on this case.
Aldy: Kindly hold for 2 minutes and I will check your case. Thank you.
Chat InformationYou are now chatting with 'Aldy'
Aldy: This is Aldy, I will be assisting you on this case.
Aldy: Kindly hold for 2 minutes and I will check your case. Thank you.
Aldy: Thank you for waiting...
you: Okay
Aldy: You have informed us that the motherboard has a burnt mark on the CPU socket, is that correct Sir?
you: no, one of the chips next to the CPU socket
you: near the VRM heatsink
Aldy: How was it burned Sir?
you: I'm not sure. I was working on the PC and suddenly there was a loud bang and spark with lots of acrid smoke. I immediately pulled the plug and took the motherboard out.
Aldy: Please be advised that we do not provide warranty replacement for physically damage units.
you: physically damaged?!
Aldy: Units with physical damage automatically void the warranty Sir.
you: it burnt by itself
Aldy: Including burnt marks Sir.
you: so
you: if the thing just decided to burn by itself because of a manufacturing defect, it wouldn't be covered under warranty?
Aldy: No Sir, the motherboard would not burned by it self, maybe by external causes like electrical spikes.
you: okay then
you: I know what to do
you: so I'll have to get a new board?
you: Great, thanks for your time
Aldy: We apologize for that Sir.
you: oh by the way, how would you know that boards would not burn by themselves?
Aldy: As physically damage units are not covered with 3 year limited warranty.
you: Have your techs physically tested every Intel desktop board ever made with every possible combination in every possible usage scenarios?
you: scenario*
Aldy: By the way, please open the link about 3 year limited warranty
you: okay, goodbye
you: and have a nice day
you: I'll just be getting a new board
Aldy: Again we apologize for that.
Aldy: Thank you for visiting the Intel Customer Support chat service, I look forward to chatting with you again. Have a great day!
Aldy: Thank you for visiting our live chat survey. We value your suggestions and would appreciate it if you would take a moment to complete the survey. The survey will appear when you click "Close'' to close the chat window. Have a nice day.