Welcome to DISH Network Chat.
(03) HYtechd2 Jennifer C.684: How may I help you?
Boojit Bejeebus: Hi Jennifer. I just received a replacement receiver and I have it all connected and have gone through most of the setup in the included documentation.
(03) HYtechd2 Jennifer C.684: I'd be happy to assist you with your request.
Boojit Bejeebus: I am currently at the step that tells me to contact you to authorize my new receiver, so that is why i am contacting you.
(03) HYtechd2 Jennifer C.684: Okay.
Boojit Bejeebus: right now my receiver is at WARNING 303 "your receiver's memory is now being programmed"
Boojit Bejeebus: oh wait it just went to blue screen i think it might be rebooting
Boojit Bejeebus: yeah it is.
(03) HYtechd2 Jennifer C.684: Please give me just 1-2 minutes while I check on that for you.
Boojit Bejeebus: no problem.
(03) HYtechd2 Jennifer C.684: Thank you.
(03) HYtechd2 Jennifer C.684: In order to do proper troubleshooting we need you to have access to your equipment. Are you currently at home?
Boojit Bejeebus: yes, i did mention that.
(03) HYtechd2 Jennifer C.684: Have you experienced any severe weather, moved any of the equipment, or noticed any other changes that may have caused this problem?
Boojit Bejeebus: right now i am at ATTENTION 129 "your receiver has not been authorized"
Boojit Bejeebus: Jennifer, your response leads me to believe you are not a real person...
Boojit Bejeebus: did you even read any of the text I originally stated when we began this issue?
(03) HYtechd2 Jennifer C.684: Sorry for the inconvenience.
(03) HYtechd2 Jennifer C.684: Press the receiver's front panel "System Info" button.
If the receiver doesn't have a front panel button, remove the Smart Card from the front panel slot.
Enter the Receiver and Smart Card number in Dish Promo and "Finish and Review" .
Press RECORD on the TV1 and TV2 remotes.
Cancel "System Info" to get back to Point Dish .
Boojit Bejeebus: i'm not sure...this doesn't feel right. I feel like this response is from an automated system.
(03) HYtechd2 Jennifer C.684: I do understand your concern.
Boojit Bejeebus: I don't trust this response at all. What happened to authorizing my receiver?
(03) HYtechd2 Jennifer C.684: We need to follow the step.
Boojit Bejeebus: I'm calling in, I don't trust this system. You've done nothing to appease my fear that I'm actually talking to a warm body here and not some automated response system
(03) HYtechd2 Jennifer C.684: Did you add the receiver and smart card number?
(03) HYtechd2 Jennifer C.684: Is there anything else that I can assist you with?
(03) HYtechd2 Jennifer C.684: Thank you for chatting with Dish Network, have a pleasant night!
Boojit Bejeebus: you know what
(03) HYtechd2 Jennifer C.684: Okay.
(03) HYtechd2 Jennifer C.684: May be that is the reason.
Boojit Bejeebus: i just called in, talked to the support IVR...and it activated my receiver
Boojit Bejeebus: I DIDN'T EVEN TALK TO A REAL PERSON
Boojit Bejeebus: so if I am talking to a real person, you need to start doing a better job
(03) HYtechd2 Jennifer C.684: I do understand your concern.
(03) HYtechd2 Jennifer C.684: However you are chatting with the real person.
Boojit Bejeebus: Because I just talked to a robot and in about 30 seconds it activated my receiver.
Boojit Bejeebus: And no you don't understand my concern. Have a good day.
(03) HYtechd2 Jennifer C.684: .
Boojit Bejeebus: if you are a real person, well then you were just outclassed by a robot. Have a great night.
(03) HYtechd2 Jennifer C.684: Boojit, I can assist you.
(03) HYtechd2 Jennifer C.684: I would be happy to assist you.
Boojit Bejeebus: i don't need your assistance. Like I said, your ROBOT fixed it for me. But you're not a robot, right? You're a REAL PERSON correct?
(03) HYtechd2 Jennifer C.684: Sorry for the inconvenience.
(03) HYtechd2 Jennifer C.684: Thank you for chatting with Dish Network, have a pleasant night!
Boojit Bejeebus: you're hilarious. You too "Jennifer".
(03) HYtechd2 Jennifer C.684: .
Boojit Bejeebus: this chat transcript is going straight to reddit...
(03) HYtechd2 Jennifer C.684: .